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kirie0314
06-27-2020, 08:20 PM
Hello?

I am a fan who likes the Anno series.

I previously bought the Anno 2070 game on the Steam platform.

However, I have not been able to play even though it is been more than 5 years since I bought it.

When I run the game, "someone has already activated your cd keys." This is because the game could not be accessed due to the message.


I want to play Anno 2070 game.

Is there any way to solve the cd keys problem?

Please Note: My cd keys were purchased on the Steam Platform, not on personal transactions.'


Since this is my first time contacting UBI Soft, there may be something wrong or problem.

Also, I am Korean, there may be a lot of mistakes in inquiries made in English right now.

Please understand this point.

Thank you!

UbiExcellent
06-27-2020, 11:20 PM
Hi kirie0314! Thank you for reaching out to us about this error and welcome to the forums! In order to troubleshoot this issue further, please reach out to our Technical Support teams by creating a support ticket (https://support.ubisoft.com/en-US/Cases/New). Once you have created a case, please upload a screenshot of your Proof of Purchase (https://support.ubisoft.com/en-GB/faqs/000026586/Accessing-the-Steam-proof-of-purchase/) for this game, along with an image of your CD key (https://support.ubisoft.com/en-GB/Faqs/000015884/Locating-your-CD-Key-in-Steam/).

kirie0314
06-28-2020, 08:12 AM
Thank you very much!

I never thought your company would work on the weekend!

Have a nice weekend!