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View Full Version : Bought Anno History Collection, but no ingame items in Anno 1800



Capt_Flameheart
06-26-2020, 07:27 AM
As my title says, I bought the Anno History Collection through Uplay store and I am also owner of Anno 1800. But for some reason I don't have the rewards in Anno 1800 game that or promised to received when buying the History Collection.


If you also own Anno 1800, you will get access to five new company logos (one for each game, plus one exclusive to the Anno History Collection), as well as an impressive exclusive ornament that you can use to celebrate Anno’s history inside your industrial cities.

I would really like to know what I have to do in order to get those company logos and that epic ornament. When I look at the comments on Anno Union news article https://www.anno-union.com/en/the-anno-history-collection-is-out-today/ it looks that I am not the only one having this problem...

Ubi-Com_Raven
06-26-2020, 09:45 AM
Hey, we are currently investigating this issue. For now, there is nothing you can/ have to do.

Capt_Flameheart
06-26-2020, 02:31 PM
Hey, we are currently investigating this issue. For now, there is nothing you can/ have to do.

Hello Ubi-Com_Raven! Thank you for the quick reply. It feels good to hear that the issue is under investigation. Also good luck for those who investigate this! Right now I have not seen the company logos (I'm sure they are epic, since all of them are. It's always hard for me to choose a logo when starting a new company). But the epic ornament is shown on the Anno Union so I know how that looks like. It really is amazing, so thank you for making these awesome things :)

I don't know if this helps with investigating, but I bought the Anno History Collection with the 100 ubi club points discount through the Uplay app on my PC. And I bought Anno 1800 as a pre-order wich was the awesome Pioneers Collectors Edition wich I bought through the Uplay webstore on chrome browser. Also the History Edition games are installed on another ssd inside my pc as where Anno 1800 is installed on. I'm not sure if there is something running in the background that checks where games are bought and installed, since I installed the history games on another ssd it might be that Anno 1800 can't see the Anno History Collection games? And perhaps the same thing for where the games are bought?

And one last thing, thank you for making the History Collection! I'm sure going to enjoy these classic games on current-gen pc as much as I enjoyed all these games when they were launched back in the day :)

Ubi-Com_Raven
06-26-2020, 03:07 PM
Hey, thanks for the additional info. We know what the issue is, and are currently working on a fix for it, which should hopefully not require any additional download or work on your end!

Best,
Marcel

Ubi-Com_Raven
06-26-2020, 04:12 PM
You should now be able to access your items!

MotoR12P
06-26-2020, 04:51 PM
hello, I've purchased Anno History collection, and I have 4 company logos enabled today (1 for each game), though, it should be 5 logos and 1 special ornament. Where is one more logo and ornament?

Also, can someone please post a screenshot of that ornament and logo, there is nowhere to see it.

Ubi-Thorlof
06-26-2020, 05:22 PM
Hey MotoR12P, I can see all 5 Logos and the Ornament in my game, could you please restart Uplay and the game and check again?

MotoR12P
06-26-2020, 05:42 PM
hi, take a look at my screenshots, did them 5 minutes ago. I've purchased whole History Edition, of course.
https://i112.fastpic.ru/thumb/2020/0626/8a/_e1d965475f4850f8ef78c64c5aac5e8a.jpeg
(https://fastpic.ru/view/112/2020/0626/_e1d965475f4850f8ef78c64c5aac5e8a.jpg.html)https://i112.fastpic.ru/thumb/2020/0626/68/_6d18430dc01ef50f98c6367b73603268.jpeg (https://fastpic.ru/view/112/2020/0626/_6d18430dc01ef50f98c6367b73603268.jpg.html)
(https://fastpic.ru/view/112/2020/0626/_e1d965475f4850f8ef78c64c5aac5e8a.jpg.html)

Capt_Flameheart
06-26-2020, 06:49 PM
You should now be able to access your items!

Yes! Today is the day that all the citizens of Cape Trelawney can admire another masterpiece of art decorating the plaza's, zoo's, museum's and botanical gardens in this wonderfull world! It even has benches to sit down and relax :D:cool: Maybe this might be the new spot where the investors can read the newspapers of all the latest news comming from the Anno Union :D I'm sure they will set up and start a new festival soon to commemorate the times of the past, and those new company logos are amazing!

https://kzgoug.am.files.1drv.com/y4m8aKCiaSpoY5Vrs3ed0ySnk7gNltue0Xf6P7ZEY3WeCqmcwe VVcxR5MuMIDC7-ym-u2AyeMWIjAGGdoMOuSrmJ_jNUiwqKvb4gXasS3pP9UXcjQpPkF LBGawJSfTqOalTxib4O0taAA2ZPg4g0uZjMu4ABcRgGfAyyBPL GzfcAMLxV0JitaljWKPuwkfGzWbSG9GEQhlsHBFk9lopF_nzHg ?width=3440&height=1440&cropmode=none

Also thanks to everyone who did their part to fix this so quickly!

MotoR12P
06-26-2020, 09:44 PM
can you please unlock this items for my account, I still dont have statue and one logo

Ubi-Raziel
07-14-2020, 05:49 PM
can you please unlock this items for my account, I still dont have statue and one logo

Hello! Apologies for the delay in getting back to you.

All players should now have their rewards but if yours are still missing, it is best we have our technical team review your account.

You can contact us directly using any of the following methods -

Facebook: https://www.facebook.com/UbisoftSupport
Twitter: https://twitter.com/UbisoftSupport

Live Chat: https://support.ubisoft.com/Cases/New


If everything seems fine on our side and your rewards are still missing, your support case can be raised to the Anno team for further investigation.