View Full Version : Anno 1404 "Cannot connect to server."

06-10-2020, 12:17 AM

I want to play Anno 1404 with my friend, but when I try to attempt to create an online profile according to the instructions at https://support.ubisoft.com/nl-NL/Faqs/000042985/Creating-an-Online-Profile?fallback=en_GB at step 6, I get the error message: "Cannot connect to server."

Steps undertaken:

- Launch game
- Click on "Player Profile"
- Click on "Profile Management"
- Click on "Create online profile"
- Enter my Username and Password
- Click on "OK"

Expected behaviour:
- I log in.

Actual behaviour:
- An error with the following message is shown: "Cannot connect to server."

Please let me know if you require additional information.

06-10-2020, 03:26 AM
Ok the Server must be down. I can connect but can't connect to the server.

Plus when you use the users name that is it. Don't use you email with the user name. Plus what ever you use here it is the same. Just dropping the email.

Example: User - dmdilks
Password - XXXXXXXXX

06-10-2020, 08:34 AM
I have the same problem. From 9.6.2020 I cannot connect to the server. I tried it on multiple pc.

06-10-2020, 11:31 AM
same here .. two friends and I can not play via Internet.

06-10-2020, 12:26 PM

Same issue here, anyone care to provide an update?

06-10-2020, 02:01 PM
Sorry guys server must still be down. Just check on two of my computers and both of them say the same thing. "Can't not connect to server" Plus I'm just a Reg Guy here too. Hope a Mod see this and can do something.