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DrLise
05-27-2020, 03:38 PM
Hi there - my Just Dance controller app no longer works with my PS4. I have uninstalled and reinstalled the app a few times, and restarted my phone, but it keeps crashing. Sometimes I can choose a song but then it crashes before it starts but mostly I donít get that far. I get the error message on my TV screen Ďall phone devices have been disconnected. Please reconnect one to continueí. Iím on iOS 13.5 now. Iíve looked for an app update but there doesnít seem to be anything. Is there a timescale for a fix?

Ubi-TheBerry
06-22-2020, 08:19 PM
Hello DrLise,

I'm sorry to hear you're having problems linking the Just Dance app to your PS4.

We do have a Support Article with multiple areas to check and some troubleshooting steps, you can access it here;

https://support.ubisoft.com/en-GB/faqs/000031847/Controller-App-Connectivity-Issues-PS4-XB1-Wiiu-Switch-JD2018#q1

If the issue still persists I'd suggest uninstalling and reinstalling the app