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Sempris2008
02-28-2020, 02:06 PM
Hello,

I recently bought a DLC for Anno 2070 but I donít see any additional content in the game.
I entered the code in uPlay and downloaded the Complete Edition, but I donít see any additional content, for example, an additional campaign from Hiro Ibashi.
I canít enter the code inside the game (in the profile), writes "Invalid code".

What could cause the problem?

UbiChrisMANG
02-28-2020, 10:39 PM
Welcome to the forums Sempris2008!

We have a Support team that can help to get the DLC working for you. There are several ways you can reach them:

If you would like to submit a Support Ticket for help you can do so here:
https://support.ubi.com

You can also reach out to our Facebook and Twitter Support pages here:
https://www.facebook.com/UbisoftSupport/
https://twitter.com/UbisoftSupport

Stick around and enjoy the forums now that you are here!

Sempris2008
02-29-2020, 11:22 AM
I have already created a ticket. Its number is 10925172.
The ticket had been created on February, 25.
How long does it usually take for the support team to answer?

UbiChrisMANG
02-29-2020, 07:57 PM
Hello again! It usually takes about 3 business days for first contact from Support but that can vary depending on their current workload. Since it has been more than 3 days for this case I went ahead and sent Support an inquiry asking for an update on the case. I will private message you with details when I can get them.

Sempris2008
03-01-2020, 09:14 AM
Thanks a lot.
I hope they have some solution for my issue.