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petsin
02-02-2020, 02:26 PM
I was in Gold division (roughly 800 points away from Platinum) playing a ranked multiplayer match with two other players: one Gold and one Diamond. The Diamond player quit during the first map. On the second and third map loading screen my division icon had changed to Diamond, and after the match ended I got a notification saying I've been promoted to Diamond.

I'm not a big fan of multiplayer due to its grindiness, so I don't exactly mind getting to Diamond early. Still, it diminishes the accomplishment of those who worked their way there legitimately.

https://i.imgur.com/hllPDJu.jpg
https://i.imgur.com/zHf4cDO.jpg

UbiCosmos
02-03-2020, 01:27 AM
Hello petsin,

Welcome to the forums! Thank you for reporting this to us, and sharing the screenshots as well. I am going to move this to our Dedicated Support forums, so that our Player Support Team can take a look into this further.

UbiDork
02-06-2020, 10:55 PM
petsin: Thanks for reaching out about this and providing that screenshot. After relaunching the game, are you still seeing that you are in the Diamond placement? Also, have you tried verifying your game files (https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335) since this incident?

petsin
02-07-2020, 08:40 PM
petsin: Thanks for reaching out about this and providing that screenshot. After relaunching the game, are you still seeing that you are in the Diamond placement? Also, have you tried verifying your game files (https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335) since this incident?

Yes, I'm still in Diamond after relaunching and no, I hadn't verified my game files since it happened. I ran the verification now and it completed with "All files successfully validated."

UbiDork
02-15-2020, 12:53 AM
petsin: Thanks for trying those steps! :) I appreciate it! Can you please tell me if you have tried running Uplay PC as an Admin (https://support.ubisoft.com/en-GB/Faqs/000025662/Run-applications-with-administrator-rights/) as well?

petsin
02-15-2020, 05:28 PM
petsin: Thanks for trying those steps! :) I appreciate it! Can you please tell me if you have tried running Uplay PC as an Admin (https://support.ubisoft.com/en-GB/Faqs/000025662/Run-applications-with-administrator-rights/) as well?

Tried it just now; started Uplay with administrator rights and then launched Rising, but it seemed to make no difference.

Are you suspecting the division shows as Diamond only on my PC? Because I can also see it on my player profile and leaderboards, and that data comes from the servers, doesn't it?
https://i.imgur.com/kzmd5bp.jpg

Ubi-Viral
02-15-2020, 05:43 PM
Hey, petsin!

I have checked your account and can see that at Rookie, Intermediate and Pro you have mainly Platinum medals, therefore I would say that your Diamond Division is correct. We are unable to modify this for you, unfortunately.

If there is anything else we can help with please let us know.

petsin
02-16-2020, 12:26 PM
I have checked your account and can see that at Rookie, Intermediate and Pro you have mainly Platinum medals, therefore I would say that your Diamond Division is correct. We are unable to modify this for you, unfortunately.

Sorry, I don't understand what you mean by "Rookie, Intermediate and Pro". Are they alternate terms for Bronze/Silver/Gold divisions?

If there indeed are factors other than points that affect multiplayer division placement, I still find it curious that I went straight from Gold to Diamond and skipped Platinum entirely.

Frqnt4ager
02-16-2020, 03:59 PM
I think they ended up changing the amount of points needed to reach diamond div. It was originally at 5200, but that was ridiculous and maybe they realized it.

AurisTFG
02-17-2020, 06:55 PM
Hey, petsin!

I have checked your account and can see that at Rookie, Intermediate and Pro you have mainly Platinum medals, therefore I would say that your Diamond Division is correct. We are unable to modify this for you, unfortunately.

If there is anything else we can help with please let us know.

What does this even mean? Medals on individual in-game career tracks have nothing to do with division in multiplayer....

The actual issue is that people are getting diamond too early. The point of this post is to clearly report the bug and hope to get it fixed. The "verify files" and "run in administrator mode" things are not going to do a single thing in this situation, it's clearly a server sided bug........ Why are these people with negative IQ even allowed to work at Ubisoft :confused:

Anyway, just look at the MP leaderboards, bottom diamond players have 2500+ score, while TOP PLATINUM player has 4117 and TOP GOLD has 3339 score!! This is clearly messed up and has to be fixed ASAP. Looks like someone at the office accidentally changed required score for diamond division mid-season. I just saw a player on Twitch play MP while in gold division and he got diamond division mid-match. After 1 track he already had diamond icon next to his name.

Rudhelm
02-18-2020, 03:15 PM
I think they ended up changing the amount of points needed to reach diamond div. It was originally at 5200, but that was ridiculous and maybe they realized it.

This.

Ubi-Raziel
02-21-2020, 12:57 AM
Hello everyone!

Apologies for the previous misunderstanding, I can see that you are referring to your rank status which has suddenly changed.

I don't know for sure if the requirements changed recently, but I will look into this for you.

Leave this with me!

Ubi-Raziel
02-21-2020, 02:44 PM
Hello again!

I have been in touch with the Trials Rising team and I managed to get more information for you.

The requirements for Platinum & Diamond indeed changed dramatically recently, so that will explain these changes.

As it currently stands, these are the requirements for those ranks -

- Platinum: 2100
- Diamond: 2500

I hope that helps!