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drako161
01-22-2020, 05:47 PM
When I logg in to a game, the game says that i ned to rebot to download update. Then smal window pops out and download it. but when the game start the same thing happens. And nothing happening. Pls help

UbiDork
02-03-2020, 01:45 AM
drako161: Hey there! Does this issue happen after you verify your game files (https://support.ubisoft.com/en-US/Faqs/000025650/Verify-Game-In-Uplay?fallback=en_GB) as well?

GreaZa
03-07-2020, 11:09 AM
I have the same issue and yes it does still happen after verifying game files

Ubi-Redbeard
03-11-2020, 10:18 AM
@GreaZa, can you confirm if running the game and Uplay client with administrator rights. (https://support.ubi.com/en-gb/faqs/000025662/Run-applications-with-administrator-rights/) helps at all?

maxime.prat
04-14-2020, 11:55 PM
Same issue here, I just installed the game (I purchased it a few years ago and had uninstalled it) and it endlessly loops.

On the home screen there's a message saying it needs to download the addon and so it will reboot the game to do so.

Then is launches autopatcher which has the following console output:
2020-04-14 15:46:03 [10840] [DEBUG] Hooks.cpp (36) : --- Overlay started --- (C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Anno 2070\AutoPatcher.exe)
2020-04-14 15:46:03 [10840] [DEBUG] PlatformHooks.cpp (130) : 'kernel32.dll' hooked
2020-04-14 15:46:03 [10840] [DEBUG] PlatformHooks.cpp (130) : 'kernel32.dll' hooked
2020-04-14 15:46:03 [10840] [DEBUG] PlatformHooks.cpp (130) : 'shell32.dll' hooked
2020-04-14 15:46:03 [10840] [DEBUG] PlatformHooks.cpp (130) : 'd3d9.dll' hooked
2020-04-14 15:46:03 [10840] [DEBUG] PlatformHooks.cpp (130) : 'user32.dll' hooked
2020-04-14 15:46:03 [10840] [DEBUG] PlatformHooks.cpp (130) : 'kernel32.dll' hooked
2020-04-14 15:46:03 [9060] [DEBUG] Hooks.cpp (36) : --- Overlay started --- (C:\WINDOWS\SysWOW64\cmd.exe)
2020-04-14 15:46:03 [9060] [DEBUG] PlatformHooks.cpp (130) : 'kernel32.dll' hooked
2020-04-14 15:46:03 [9060] [DEBUG] PlatformHooks.cpp (130) : 'kernel32.dll' hooked
2020-04-14 15:46:03 [9060] [DEBUG] PlatformHooks.cpp (130) : 'shell32.dll' hooked
2020-04-14 15:46:03 [9060] [DEBUG] PlatformHooks.cpp (130) : 'd3d9.dll' hooked
2020-04-14 15:46:03 [9060] [DEBUG] PlatformHooks.cpp (130) : 'user32.dll' hooked
2020-04-14 15:46:03 [9060] [DEBUG] PlatformHooks.cpp (130) : 'kernel32.dll' hooked

Then it starts again and does the same thing.

I've tried admin mode, verifying files, unchecking updates in uplay. Nothing changed.

Ubi-Houck
04-21-2020, 07:22 PM
Same issue here, I just installed the game (I purchased it a few years ago and had uninstalled it) and it endlessly loops.

On the home screen there's a message saying it needs to download the addon and so it will reboot the game to do so.

Then is launches autopatcher which has the following console output:
2020-04-14 15:46:03 [10840] [DEBUG] Hooks.cpp (36) : --- Overlay started --- (C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Anno 2070\AutoPatcher.exe)
2020-04-14 15:46:03 [10840] [DEBUG] PlatformHooks.cpp (130) : 'kernel32.dll' hooked
2020-04-14 15:46:03 [10840] [DEBUG] PlatformHooks.cpp (130) : 'kernel32.dll' hooked
2020-04-14 15:46:03 [10840] [DEBUG] PlatformHooks.cpp (130) : 'shell32.dll' hooked
2020-04-14 15:46:03 [10840] [DEBUG] PlatformHooks.cpp (130) : 'd3d9.dll' hooked
2020-04-14 15:46:03 [10840] [DEBUG] PlatformHooks.cpp (130) : 'user32.dll' hooked
2020-04-14 15:46:03 [10840] [DEBUG] PlatformHooks.cpp (130) : 'kernel32.dll' hooked
2020-04-14 15:46:03 [9060] [DEBUG] Hooks.cpp (36) : --- Overlay started --- (C:\WINDOWS\SysWOW64\cmd.exe)
2020-04-14 15:46:03 [9060] [DEBUG] PlatformHooks.cpp (130) : 'kernel32.dll' hooked
2020-04-14 15:46:03 [9060] [DEBUG] PlatformHooks.cpp (130) : 'kernel32.dll' hooked
2020-04-14 15:46:03 [9060] [DEBUG] PlatformHooks.cpp (130) : 'shell32.dll' hooked
2020-04-14 15:46:03 [9060] [DEBUG] PlatformHooks.cpp (130) : 'd3d9.dll' hooked
2020-04-14 15:46:03 [9060] [DEBUG] PlatformHooks.cpp (130) : 'user32.dll' hooked
2020-04-14 15:46:03 [9060] [DEBUG] PlatformHooks.cpp (130) : 'kernel32.dll' hooked

Then it starts again and does the same thing.

I've tried admin mode, verifying files, unchecking updates in uplay. Nothing changed.

Sorry to hear you are getting stuck in that loop, please follow the steps in this article (https://support.ubisoft.com/en-GB/Faqs/000025468).

Thanks!

SamuelWatsham
07-18-2020, 10:20 PM
I have attempted to do the steps suggested in the linked article, and no matter if i do it on a fresh install, a install that has been stuck on the loop, a install that has had its file integrity verified, it still gives the same loop.
When attempting to run the offline patcher it gives me the following message:
ANNO 2070 could not be updated. Possible Reasons:
- Anno 2070 is not installed
- Anno 2070 is already up to date
- The Anno 2070 installation is corrupted. In this case please reinstall ANNO 2070

Waffen_PL
07-20-2020, 04:25 PM
Same problem here. Offline patcher don't work

Waffen_PL
07-26-2020, 04:16 PM
I tired to contact Ubisoft support 9 days ago but no response from them. Shame. No I want refund.