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snodome
12-28-2019, 01:14 AM
anyone ever come across this issue?

christmas gift for my son, he can run and play the game fine until we download the dlc contents that were added with our redemption code. then, when the start screen gets to the contacting ubisoft part, it crashes saying "the software was closed because an error occured". this happens if we are connected to the internet or offline. ive redownloaded the game 3 times now and submitted a case to ubi but all my son wants to do is play his damn game. would be grateful if anyone has any ideas what is going on, incredibly frustrating.

thanks.

Frqnt4ager
12-28-2019, 07:19 AM
I get "software closed" quite often, but it's mostly while exiting the podium screen. Never had it do it while the game was loading though. I've been told that they are currently looking into it and trying to figure it out. At least the "software closed" while in game.

UBI-Froggard
01-19-2020, 04:32 PM
Hey snodome,

Sorry to hear about the issue and for the delayed response on here. Have you got it running already or still happening?