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Ubi-RealDude
12-22-2019, 09:37 PM
Hello, and welcome to Ghost Recon Breakpoint support forums. This forum is for technical support and bug reporting. If you'd like to post a suggestion or feedback, please do so in Suggestions and Feedback (https://forums.ubisoft.com/forumdisplay.php/2179-Suggestions-and-Feedback).

In this thread, you will find commonly asked questions in this forum, as well as self-help resources. If you need further help, please check out this link (https://forums.ubisoft.com/showthread.php/2135500-*READ-FIRST-BEFORE-POSTING*-Help-us-help-you!?p=14555440&viewfull=1#post14555440) for ways to get the best and fastest help on the forums.

Gameplay
Frequently asked questions (https://forums.ubisoft.com/showthread.php/2135500-*READ-FIRST-BEFORE-POSTING*-Help-us-help-you!?p=14555422&viewfull=1#post14555422)
System requirements (https://forums.ubisoft.com/showthread.php/2135500-*READ-FIRST-BEFORE-POSTING*-Help-us-help-you!?p=14555424&viewfull=1#post14555424)
Cheating and banning (https://forums.ubisoft.com/showthread.php/2135500-*READ-FIRST-BEFORE-POSTING*-Help-us-help-you!?p=14555425&viewfull=1#post14555425)

Content and in-game purchases
Editions of Ghost Recon Breakpoint (https://forums.ubisoft.com/showthread.php/2135500-*READ-FIRST-BEFORE-POSTING*-Help-us-help-you!?p=14555426&viewfull=1#post14555426)
Content of Year 1 pass (https://forums.ubisoft.com/showthread.php/2135500-*READ-FIRST-BEFORE-POSTING*-Help-us-help-you!?p=14555427&viewfull=1#post14555427)
About in-game purchases (https://forums.ubisoft.com/showthread.php/2135500-*READ-FIRST-BEFORE-POSTING*-Help-us-help-you!?p=14555429&viewfull=1#post14555429)
Missing content (https://forums.ubisoft.com/showthread.php/2135500-*READ-FIRST-BEFORE-POSTING*-Help-us-help-you!?p=14555430&viewfull=1#post14555430)

Troubleshooting and other issues
List of error codes (https://forums.ubisoft.com/showthread.php/2135500-*READ-FIRST-BEFORE-POSTING*-Help-us-help-you!?p=14555431&viewfull=1#post14555431)
Connection troubleshooting (https://forums.ubisoft.com/showthread.php/2135500-*READ-FIRST-BEFORE-POSTING*-Help-us-help-you!?p=14555432&viewfull=1#post14555432)
PC troubleshooting (https://forums.ubisoft.com/showthread.php/2135500-*READ-FIRST-BEFORE-POSTING*-Help-us-help-you!?p=14555437&viewfull=1#post14555437)
Performance issues (https://forums.ubisoft.com/showthread.php/2135500-*READ-FIRST-BEFORE-POSTING*-Help-us-help-you!?p=14555438&viewfull=1#post14555438)
Other common issues (https://forums.ubisoft.com/showthread.php/2135500-*READ-FIRST-BEFORE-POSTING*-Help-us-help-you!?p=14555439&viewfull=1#post14555439)

If you need further assistance, please click here (https://forums.ubisoft.com/showthread.php/2135500-*READ-FIRST-BEFORE-POSTING*-Help-us-help-you!?p=14555440&viewfull=1#post14555440)!

Ubi-RealDude
12-22-2019, 09:37 PM
Frequently asked questions
Below you will find some of the frequently asked questions for Ghost Recon Breakpoint.

Will any of my progression or unlocked equipment pass over from the Beta into the full game?
To ensure that all players start the game on the same level and enjoy a fair gaming experience, the progress achieved during the Beta will not transfer to the live server.

What accessibility features are available?
Please check out this article (https://ghost-recon.ubisoft.com/game/en-us/news-updates/7cPcuKMCJgyRytzsrMYDty) on the available accessibility features!

How are my save games handled in Ghost Recon Breakpoint?
The three available saved games can be created, loaded and deleted via the Main menu of Ghost Recon Breakpoint. After launching the game for the first time, you will begin a new game straight after character creation and the configuration of some settings. Your progression will be automatically saved in the first save slot. For information on creating a new game, loading another game, and deleting a save click here! (https://support.ubi.com/en-GB/Faqs/000050663/Save-game-management-in-Ghost-Recon-Breakpoint-GRB/)

Where are the save files for the game located?
C:\Users\*user_name*\Documents\My Games\ Ghost Recon Breakpoint\SAVES

How can I retry a mission?
To retry a failed mission:

Go to the objectives board (https://support.ubi.com/en-GB/Faqs/000050213)
Locate the folder containing the mission. If your mission is still pinned, highlighting it will tell you which folder.
Hover the mission, and press retry. Note: retrying a mission means you will have to reload the game world.


What should I know about the Faction Pass in Ghost Recon breakpoint?
Faction Pass is a free pass that will include several exclusive rewards. The intention is to reward players for playing the game! Please check out this FAQ (https://support.ubi.com/en-US/faqs/000050221) about faction pass for in-depth information!

How can I customize my character?
Besides your body type and skin tone, you can change almost any aspect of your character's appearance in the customize tab. For further information on customization, click here (https://support.ubi.com/en-GB/Faqs/000045847/Customising-your-character-in-Ghost-Recon-Breakpoint-GRB/)!

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Ubi-RealDude
12-22-2019, 09:38 PM
System requirements

Minimum – Low Setting | 1080p
OS: Windows 7/8.1/10
CPU: AMD Ryzen 3 1200/Intel Core I5 4460
RAM: 8 GB
GPU: AMD Radeon R9 280X/Nvidia Geforce GTX 960 (4 GB)

Recommended – High Setting | 1080p
OS: Windows 7/8.1/10
CPU: AMD Ryzen 5 1600/Intel Core I7 6700K
RAM: 8 GB
GPU: AMD Radeon RX 480/Nvidia Geforce GTX 1060 (6 GB)

Ultra – Ultra Setting | 1080p
OS: Windows 10
CPU: AMD Ryzen 7 1700X/Intel Core I7 6700K
RAM: 16 GB
GPU: AMD Radeon RX 5700XT/Nvidia Geforce GTX 1080

Ultra 2K – Ultra Setting | 2K
OS: Windows 10
CPU: AMD Ryzen 7 1700X/Intel Core I7 6700K
RAM: 16 GB
GPU: AMD Radeon RX 5700XT/Nvidia Geforce GTX 1080

Elite – Ultra Setting | 4K
OS: Windows 10
CPU: AMD Ryzen 7 2700X/Intel Core I7 7700K
RAM: 16 GB
GPU: AMD Radeon VII/Nvidia Geforce RTX 2080

For recommended configurations for higher resolutions, click here. (https://support.ubi.com/en-GB/Faqs/000047579/Recommended-configurations-for-higher-resolutions-in-Ghost-Recon-Breakpoint-GRB/)

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Ubi-RealDude
12-22-2019, 09:38 PM
Cheating and banning

Code of conduct
The code of conduct for Ghost Recon Breakpoint can be found here. (https://forums.ubisoft.com/showthread.php/2052047-Forum-Rules-amp-Code-of-Conduct)

Is there Anti-Cheat?
Yes. Ghost Recon Breakpoint includes an anti-cheat solution because we strongly believe in providing a fair and welcoming environment to everyone.

How can I report a player?
Please check out this FAQ (https://support.ubi.com/en-GB/Faqs/000045819/Reporting-players-in-Ghost-Recon-Breakpoint/) on reporting a player.

Can I mute a player?
Yes! Please check out our FAQ (https://support.ubi.com/en-GB/Faqs/000050773/Muting-players-in-Ghost-Recon-Breakpoint-GRB/)on muting players.

I've been banned, can I appeal?
To submit an appeal, please open a support ticket. (http://ubi.li/dzqpu)

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Ubi-RealDude
12-22-2019, 09:38 PM
Editions of Ghost Recon Breakpoint

Standard Edition

Ghost Recon Breakpoint (Game)

Gold Edition

Ghost Recon Breakpoint (Game)
Year 1 Pass
Play Early

UPLAY+ Edition

Ghost Recon Breakpoint (Game)
Year 1 Pass
Play Early
Ultimate Pack (Survivor Pack, Sacred Land Pack, Off-Road Pack) Note that Skell Credit Packs and XP boosters won't be included.

Ultimate Edition

Ghost Recon Breakpoint (Game)
Year 1 Pass
Play Early
Ultimate Pack (Survivor Pack, Sacred Land Pack, Off-Road Pack)

Wolves Collector's Edition

Ghost Recon Breakpoint (Game)
Year 1 Pass
Play Early
Ultimate Pack (Survivor Pack, Sacred Land Pack, Off-Road Pack)
Ubicollectibles figurine - Cole D. Walker (24cm high)
Exclusive Steelbook
Walker's Dog Tag
Waterproof map
Confidential file with three litographs
Selected game soundtrack
Premium collector's box


Missing content? Click here (https://forums.ubisoft.com/showthread.php/2135500-*READ-FIRST-BEFORE-POSTING*-Help-us-help-you!?p=14555430&viewfull=1#post14555430) for troubleshooting.

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Ubi-RealDude
12-22-2019, 09:38 PM
Content of year 1 pass

7-Day Early Access to 3 Classes

One week early access to the three new classes and instant unlock.

Special Operations Forces Pack

Scorpio Scout | Quiet Blueprint
1400 Skell Credits to craft the blueprint once at Maria’s shop
Covered ACH
Crye G3 Combat Pants
Cross Draw Vest

Siren's Call mission

Available at release.

Deep State and Transcendence adventures

Access to the two Year 1 adventures and their rewards (non-owners can be invited to play the entire mission).


Missing content? Click here (https://forums.ubisoft.com/showthread.php/2135500-*READ-FIRST-BEFORE-POSTING*-Help-us-help-you!?p=14555430&viewfull=1#post14555430) for troubleshooting.

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Ubi-RealDude
12-22-2019, 09:38 PM
About in-game purchases

What are Ghost Coins and how can they be used?
Ghost Coins are the premium currency in Ghost Recon Breakpoint. They can be used to acquire cosmetic items in the Store menu. Your Ghost Coins and items purchased in the Store are shared across all your save slots on the same platform.

How can I confirm if the Ghost Coins I purchased have been added to the game?
If you purchase Ghost Coins from the in-game Store, your balance will be updated by the amount you purchased and the Coins will be available to you. This shouldn't take more than a couple of seconds, but if it's not the case, please make sure that the transaction went through in the transaction history of your system (Uplay (https://support.ubi.com/Faqs/000031913), Epic (https://epicgames.helpshift.com/a/fortnite/?s=general&f=how-can-i-get-a-receipt-for-my-epic-games-purchase))

How can I unlock items in the in-game Store?
To unlock items, head to the in-game Store by selecting the option from the main menu, or by navigating to the Store tab from the pause menu. Items you obtain from the Store are shared across all your save slots.

Missing content? Click here (https://forums.ubisoft.com/showthread.php/2135500-*READ-FIRST-BEFORE-POSTING*-Help-us-help-you!?p=14555430&viewfull=1#post14555430) for troubleshooting.

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Ubi-RealDude
12-22-2019, 09:38 PM
Missing content

If you are missing content, please follow these steps:

1) Make sure you redeemed your content in the correct place. For pre-order content, please click here. (https://support.ubi.com/en-GB/Faqs/000043123) For all other content, click here (https://support.ubi.com/en-GB/faqs/000025121).

2) If the items are missing in-game, please check if you may need to download and install them manually. You can make sure you own a specific piece of extra content by checking the Owned DLC section in Uplay. If it's not installed, an install button will appear next to the content.

3) Double check if the items are available to you in-game.

For information on editions, click here (https://forums.ubisoft.com/showthread.php/2135500-*READ-FIRST-BEFORE-POSTING*-Help-us-help-you!?p=14555426&viewfull=1#post14555426).
For information on the year 1 pass, click here (https://forums.ubisoft.com/showthread.php/2135500-*READ-FIRST-BEFORE-POSTING*-Help-us-help-you!?p=14555427&viewfull=1#post14555427).
For all other ULC, click here (https://support.ubi.com/Faqs/000045839).


If you are still missing content, please create a ticket (https://support.ubi.com/Cases/new?method=email) with the following information:

What edition did you purchase?
Which pack or bonus content did you redeem?
What content exactly is missing?
Screenshots of the missing content
Proof of purchase (https://support.ubi.com/en-GB/faqs/34693/Providing-valid-proof-of-purchase/)


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Ubi-RealDude
12-22-2019, 09:39 PM
List of error codes

ARGYLL-00052, ARGYLL-00054
This error means that the connection to the servers times out or that the connection to the server has been lost. We recommend connection troubleshooting (https://forums.ubisoft.com/showthread.php/2135500-*READ-FIRST-BEFORE-POSTING*-Help-us-help-you!?p=14555432&viewfull=1#post14555432).

MOUNTAIN-0001D, MOUNTAIN-00016, SILENT-50001
This means there is an ongoing issue with our online services. You can find degradation or outage information on our Ubisoft Support Facebook (https://www.facebook.com/UbisoftSupport/) or Twitter (https://twitter.com/UbisoftSupport).

SMUGGLER-00100, SMUGGLER-00105 or SMUGGLER-00106
These error codes mean that the connection to the server has been lost. We recommend connection troubleshooting (https://forums.ubisoft.com/showthread.php/2135500-*READ-FIRST-BEFORE-POSTING*-Help-us-help-you!?p=14555432&viewfull=1#post14555432).

MOUNTAIN-00800
This error usually means that you are not eligible for the early access. Further details on timings can be found here (https://support.ubi.com/Faqs/000043243). However, we are investigating an issue where players who are supposed to have access are getting this error. In the meantime, double check you have activated the key for your year 1 pass (https://support.ubi.com/en-GB/faqs/000025121). If you have activated this, please try connection troubleshooting (https://forums.ubisoft.com/showthread.php/2135500-*READ-FIRST-BEFORE-POSTING*-Help-us-help-you!?p=14555432&viewfull=1#post14555432).

MOUNTAIN-207
This error means that you have been banned (https://forums.ubisoft.com/showthread.php/2135500-*READ-FIRST-BEFORE-POSTING*-Help-us-help-you!?p=14555425&viewfull=1#post14555425).

WHALERS-00107
This error means that there is a maintenance. You can find maintenance notifications on our Ubisoft Support Facebook (https://www.facebook.com/UbisoftSupport/) or Twitter (https://twitter.com/UbisoftSupport).

WHALERS-00106
This means there is an ongoing issue with Ubisoft Services. You can find degradation or outage information on our Ubisoft Support Facebook (https://www.facebook.com/UbisoftSupport/) or Twitter (https://twitter.com/UbisoftSupport).

SILENT-1000B
This error means that the connection to the servers times out. Please try connection troubleshooting. (https://forums.ubisoft.com/showthread.php/2135500-*READ-FIRST-BEFORE-POSTING*-Help-us-help-you!?p=14555432&viewfull=1#post14555432).

For all other errors, please follow connection troubleshooting. (https://forums.ubisoft.com/showthread.php/2135500-*READ-FIRST-BEFORE-POSTING*-Help-us-help-you!?p=14555432&viewfull=1#post14555432)

If you need further assistance, please click here (https://forums.ubisoft.com/showthread.php/2135500-*READ-FIRST-BEFORE-POSTING*-Help-us-help-you!?p=14555440&viewfull=1#post14555440)!

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Ubi-RealDude
12-22-2019, 09:39 PM
Connection troubleshooting
If you are having issues with your connection to Ghost Recon Breakpoint, please try the following troubleshooting steps.

1. Reset your network hardware
Resetting your network hardware allows it to re-establish a fresh connection to your ISP. To do this:

Shut down all computers/consoles connected to your modem and/or router.
Power down and unplug the modem and/or router.
Wait 60 seconds.
Plug in and turn on the modem and/or router
This will power cycle your modem or router.

2. Make sure there are no software conflicts
A common cause of lag, disconnections or other connection issues is software conflicts.

Make sure that your proxy settings are setup correctly.
Update any personal firewall software.
Make sure that Windows Firewall is updated by making sure your Windows is current and updated.
If updating these programs does not help, try to configure the software to allow access to the game. This is usually done through the Exceptions List. If adding the game, make sure to add the executable (.exe file) for both Ghost Recon Breakpoint and Uplay
Disable all background applications (https://support.ubi.com/en-US/Faqs/000025721) before running the game.

3. Enable UPnP
Some players have reported that enabling UPnP helped them to fix their issue. UPnP stands for Universal Plug and Play and allows applications to automatically forward ports. Due to the amount of different routers, we cannot provide exact steps and recommend you consult your routers manual or your ISP.

4. Port Forwarding
Port forwarding makes sure that the router's firewall does not interfere with the game's connection. For more information, please check out this FAQ (https://support.ubi.com/en-GB/faqs/000025479/). If you forward ports, please set up a static IP for your PC. Steps on how to do this can be found here (https://support.ubi.com/en-GB/faqs/000025505/Setting-up-a-static-IP-address-for-PC).
The ports that are needed for Ghost Recon Breakpoint are:
TCP: 80, 443
UDP: 3074, 4000-4050, 9103

5. Reset your host file
Resetting your host file rules out that an outdated configuration is the cause of your issue. The Hosts file is a text file created as part of your Windows OS. For steps on how to do this, please check out this FAQ (https://support.ubi.com/en-GB/faqs/000025462).

6. Flush your DNS.
Your DNS cache stores the IP addresses of web servers and may have outargued or bad information. We recommend flushing your DNS cache to improve your connection. Instructions can be found here (https://support.ubi.com/en-GB/faqs/000025457/).

7. External restrictions
There may be restrictions set by your ISP or network administrator. Some examples of where this may be an issue include a university campus, a military base, or shared housing. If you believe this you are affected by this, please contact your ISP or network administrator.

If you are still experiencing connection issues after completing these steps, please create a ticket (http://ubi.li/dzqpu) with a screenshot of your forwarded ports. Please do not post your ports on the forums for security purposes. If you create a forum post, please include this ticket number on your forum post. Information on creating a forum post can be found here (https://forums.ubisoft.com/showthread.php/2135500-*READ-FIRST-BEFORE-POSTING*-Help-us-help-you!?p=14555440&viewfull=1#post14555440)!

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Ubi-RealDude
12-22-2019, 09:39 PM
PC Troubleshooting
If you are experiencing crashes or other issues on Ghost Recon Breakpoint, please try the following steps:

1. Verify files
A good first step is to verify files. This checks to make sure there are no missing or corrupted files.
Uplay

In Uplay, click on Games tab at the top of the window
On the next screen, hover over the game tile. This will make a little arrow appear at the bottom right of the tile
Click on this arrow to make a drop-down menu appear, then click on Verify files
Epic

Navigate to Ghost Recon Breakpoint in your library
Click verify
After verification, the launch option will appear


2. Run Uplay with administrator rights
To do this:

Right-click the desktop icon of the application (or the executable file in the INSTALLATION DIRECTORY) and select Properties.
Select the Compatibility tab.
Click Change settings for all users.
Under Privilege Level, check Run this program as administrator.
Click Apply.
For more information on running programs as administrator, click here (https://support.ubi.com/en-GB/faqs/000025662/Run-applications-with-administrator-rights).

3. Disable background applications
A software conflict may be causing this issue. To do this:

Go to the Start menu on your Desktop. Press the Windows key and the letter R at the same time.
Type in MSCONFIG and press Enter.
Uncheck the Load Startup items box, then select the Services tab.
Check Hide all Microsoft services, then click the option to Disable All.
Press Apply, then Close and pick the option to Restart.
Try the game again, and see if this helped.

4. Check for Windows Updates.
If your operating system is out of date, it may cause issues. Please check this official Microsoft article (https://support.microsoft.com/en-gb/help/12373/windows-update-faq) for further details.

5. Uninstall and reinstall Uplay
It is strongly suggested you back up your save files (http://support.ubi.com/faqs/000025801/) before attempting this step.The uninstaller by default is found in C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher. You can reinstall Uplay by going here. (https://uplay.ubi.com/) Details on this step can be found on this FAQ (https://support.ubi.com/en-GB/faqs/000025799/Installing-or-reinstalling-Uplay).

6. Make sure your drivers are updated
Ensure that the drivers for your video card, sound card, motherboard and processor are all updated. SLI may also cause issues. If you are overclocking, try running at stock settings. You may want to also perform a clean installation of your video card drivers (AMD (http://support.ubi.com/faqs/000036734/), NVIDIA (http://support.ubi.com/faqs/000025720/))

7. Clear your temporary files.

Go to the Start menu on your Desktop.
Press the Windows key and the letter R at the same time.
Type in %TEMP% and press Enter.
Select All (Edit > Select All or Ctrl+A).
Click the Delete key.
Note: If you are using Windows 7, you will need to press Ctrl + A together to highlight the files. Once the files are highlighted, you will need to press the Delete key.

8. Reinstall supporting software
Instructions on performing this step can be found here (https://support.ubi.com/en-GB/faqs/000025596).

If you are still experiencing crashes, please create a support ticket (http://ubi.li/dzqpu) with your MSINFO and DXDIAG files (http://ubi.li/gsv9e). If you create a forum post, please include this ticket number on your forum post. Information on creating a forum post can be found here (https://forums.ubisoft.com/showthread.php/2135500-*READ-FIRST-BEFORE-POSTING*-Help-us-help-you!?p=14555440&viewfull=1#post14555440)!

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Ubi-RealDude
12-22-2019, 09:39 PM
Performance issues
If you are experiencing performance issues please try the following:

1) Check if your PC meets the system requirements (https://forums.ubisoft.com/showthread.php/2135500-*READ-FIRST-BEFORE-POSTING*-Help-us-help-you!?p=14555424&viewfull=1#post14555424). If your setup meets the minimum requirements, we recommend running the game with lower graphical settings, as higher presets may strain your system. If your setup meets the recommended requirements, the game will run smoothly in the vast majority of cases but specific graphical settings may require more powerful hardware.

2) Try our basic PC troubleshooting guide (https://forums.ubisoft.com/showthread.php/2135500-*READ-FIRST-BEFORE-POSTING*-Help-us-help-you!?p=14555437&viewfull=1#post14555437).

3) Take advantage of the Benchmark. For details on the benchmark tool, check out this FAQ! (https://support.ubi.com/en-GB/Faqs/000050424)

4) Change graphical settings. Lowering or turning off certain graphics options, like the resolution, quality or background framelock, can help improve the performance. To do this, go to Settings > Video. The following list of settings may impact the performance of your game:

Terrain Quality
Level of Detail
Ambient Occlusion
Texture Quality


5) Switch to DirectX 12, if possible. Please check out this official Microsoft article (https://support.microsoft.com/en-gb/help/179113/how-to-install-the-latest-version-of-directx) for more details.

If you are still experiencing performance issues, please create a support ticket (http://ubi.li/dzqpu) with your MSINFO and DXDIAG files (http://ubi.li/gsv9e). If you create a forum post, please include this ticket number on your forum post. Information on creating a forum post can be found here (https://forums.ubisoft.com/showthread.php/2135500-*READ-FIRST-BEFORE-POSTING*-Help-us-help-you!?p=14555440&viewfull=1#post14555440)!

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Ubi-RealDude
12-22-2019, 09:40 PM
Other common issues

Where can I find the known issues list?
A list of known issues can be found here (https://forums.ubisoft.com/showthread.php/2135484-Tom-Clancy%E2%80%99s-Ghost-Recon-Breakpoint-Known-Issues-Updated-Oct-1-2019).

Stuck on the Language selection screen with a loading symbol.
Please note that the symbol is actually your cursor and you will need to use your thumbstick to navigate down to the NEXT button to continue.

What can I do if my character gets stuck?
As a workaround, please try fast travelling to free your character.

Why have I not received my reward for reaching Level 5 in Ghost War?
We are investigating this issue. To receive your Binoculars reward, please progress to Level 5 in the campaign. This should unlock the reward.

What can I do if my character is no longer able to shoulder swap grenade launchers?
As a workaround, try fast travelling to a different location or restarting the game. This should resolve the issue.

If you need further assistance, please click here (https://forums.ubisoft.com/showthread.php/2135500-*READ-FIRST-BEFORE-POSTING*-Help-us-help-you!?p=14555440&viewfull=1#post14555440)!

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Ubi-RealDude
12-22-2019, 09:40 PM
Still need assistance?

If you are still in need of assistance or your issue was not listed here, please feel free to create a forum post! To get the fastest and the best help for your issue, please include as much of the information requested below as possible in your post.

Please note: If you need account support or support for your purchase, you will need to contact support. Information on contacting support can be found here (https://forums.ubisoft.com/showthread.php/2135500-*READ-FIRST-BEFORE-POSTING*-Help-us-help-you!?p=14555441&viewfull=1#post14555441).

To start, please include a title that is descriptive of the issue you are experiencing. Ideally, the title should give other posters an idea of the issue before they click on the issue.

An example of a good title: Ubisoft Service is currently unavailable error
An example of a bad title: HELP ME PLEASE

In your post, you should be as precise and descriptive as possible. We recommend the following template for the posts:


A short description of the issue. Please include any error codes here.
When the issue started to occur and what you were doing when it first started. Some things to consider would be if the issue started after a cut scene, after an update, during a specific part of the game.
Are you able to recreate the issue? If so, please include recreation steps on how you encounter this issue.
Have you tried any troubleshooting?
Your computer’s specifications. If you are not sure of your specifications, you can run a DXDIAG report (http://ubi.li/gsv9e). After you have ran the DXDIAG report, please tell us the following: Operating System, processor, memory (RAM), and display card (graphics card) name.

Example: Windows 10 Home 64-bit (10.0, Build 16299). Intel Core i5-8350U CPU @1.70 GHx (8 CPUs). 8192MB RAM. NVidea GeForce GTX 970

Any screenshots or video of the issue, if possible. Please upload these to a hosting site, such as Imgur or YouTube.
If you’ve reached out to Ubisoft Support through our ticketing system, please include your support ticket reference number as well.


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Ubi-RealDude
12-22-2019, 09:40 PM
Contacting Ubisoft Support

Information on contacting Ubisoft Support can be found below:

Social media
Please note that when reaching out to Ubisoft Support on social media about account issues, we strongly recommend private messaging.

Facebook (https://www.facebook.com/UbisoftSupport/)
Twitter (https://twitter.com/UbisoftSupport)


Ticketing system

Account support live chat (https://support.ubi.com/en-US/faqs/000032292/I-Am-Unable-to-Access-My-Ubisoft-Account/)
Create a support ticket (http://ubi.li/dzqpu)
If you are creating a support ticket for an issue, please include information about the troubleshooting you have tried, and your MSINFO/DXDIAG. (http://ubi.li/gsv9e)

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