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View Full Version : Special offer cubes promises 4 cubes and fails to deliver the Altair cube ;(



Helios_23
12-08-2019, 12:13 AM
Special offer shows 4 cubes for 4.99 but now confirmed by multiple people 4th cube (Altair) is not delivered.. :( please fix & compensate

Ima_Smakya
12-08-2019, 01:57 AM
Yep I got no Altair either. Only got 3 cubes.
I submitted a ticket to support, you should too.

Ima_Smakya
12-08-2019, 04:16 AM
They will ask you for a screenshot of your purchase receipt from your email so take one and attach it to your support ticket.

Bothvar
12-09-2019, 11:24 AM
Same here only 3 cubes. I'll issue a ticket right away.

Ima_Smakya
12-10-2019, 01:25 PM
"Thank you for contacting Ubisoft Support! My name is Leon and I'll be assisting you today.

I'm sorry to hear that you did not receive your items. These issues might happen because of technical problems within the app. Therefore, could you please check the link below and go through troubleshooting steps first since these helped many players to resolve similar issues before (please make sure that your account is linked to your cloud save account before uninstall or you might lose your account progress):

https://support.ubi.com/en-us/Faqs/000018107/Android-App-General-Troubleshooting

If the issue persists, please send a SCREENSHOT of your purchase receipt which includes the order ID and the billing date so that I can make the necessary checks. It should have been sent to your e-mail address after your purchase.

https://support.google.com/store/answer/6160235?hl=en
Also, did you encounter any technical problems within the purchasing process?

I will be waiting for your response.

Kind regards,
Leon"

Still waiting to hear beyond this reply, so have your receipt ss ready.