View Full Version : [PC] Can't log in to Anno 2070

11-15-2019, 03:15 AM
I can log in to Uplay, but when I open Anno 2070 I get "an unknown error occurred". Unable to log in. Unable to play.

11-15-2019, 04:54 PM
Hey there jeepguy13 - welcome to the Ubisoft Forums! :)

As you'd mentioned having this issue in ANNO 2070, I've moved this over to our dedicated Player Support forums for the game. I hope that you don't mind!

With regard to the error message you're receiving - can you tell me more about this? Did anything unusual happen before this error started appearing? Do you experience connectivity issues / crashes on launch in multiple Ubisoft games, or just this one?

In the first instance, I'd recommend running through our basic PC troubleshooting (https://support.ubi.com/en-GB/faqs/000025947/Basic-PC-Troubleshooting/) and connectivity troubleshooting for ANNO 2070 (https://support.ubi.com/en-GB/faqs/15256/Troubleshooting-connectivity-issues-in-Anno-2070-PC/), to eliminate any basic / common issues that may be impacting your ability to open and play the game. Let me know if these resolve the issue for you!

05-16-2020, 08:43 PM
I have the same problem after purchasing recently. I have not been able to find a solution online and I have opened a support ticker but with no response in 15 days.

05-19-2020, 03:04 PM
Hi Red.Six,

Thank you for reporting this to us, we're sorry to hear that's been the case for you.

Due to a high number of contacts we currently have a delayed response to support cases.

Have you been through the troubleshooting steps mentioned by the Support Agent above?