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quiksilvababe
11-14-2019, 09:11 PM
New songs as in I had yet to dance to them, whether or not that relates to the crash, who knows?

Happened yesterday during my stream twice:
(3:49 PM) Case 1 (https://clips.twitch.tv/SleepyCredulousSlothNononoCat)
(4:19 PM) Case 2 (https://clips.twitch.tv/GiantBigSalmonFreakinStinkin)




just here reporting, I play jd2020 on Xbox One

kubaratzka
11-14-2019, 10:51 PM
Hi! I get this too, but sadly, this has been an ever going issue whenever you use the Just Dance command to start the song, goes back as far as to JD2017 for me lol.

UbiKoality
11-19-2019, 10:22 PM
Hey guys! Thank you for taking the time to upload these videos, quiksilvababe. These will be extremely helpful for the team to review! I am very sorry to hear that you both have not had the chance to fully experience Just Dance 2020 due to the game crashing for you. To remedy these crashes, I would suggest running through some basic Xbox One troubleshooting (https://support.ubi.com/en-gb/Faqs/000026628/Basic-Xbox-One-Troubleshooting). These are some quick, simple steps that may help to curtail these problems.

kubaratzka: Since you've been experiencing this specific issue since Just Dance 2017, I'd like to gather some more information from you to share with the team. At what point does the game crash for you? Do you receive any specific error codes or messages?

Let me know if you notice any differences after completing these steps, or if you have any other details to add. Thank you!