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Mau5upra
08-27-2019, 08:57 PM
The game froze when I got a legendary card in lockers, I lost an Inuit Kenny. And maybe I lost 2 Kennys

Ubi-Toller
08-28-2019, 02:06 PM
Hello there!
The lockers are programmed so that anything you won would be sent to your inventory in the event of a crash. What is your in-game name right now?

Mau5upra
08-28-2019, 09:15 PM
My Name is mx2-akira

Ubi-Toller
08-29-2019, 02:08 PM
All right, I tried putting "mx2-akira" into our system, but I'm afraid nothing came up. Are there any special characters in your name that I might be missing?

Mau5upra
08-30-2019, 04:16 AM
ᵐˣᵉᆯ一akira

Ubi-Toller
08-30-2019, 04:05 PM
That did it! Thanks. :)

All right, I can see that your inventory has three copies of Inuit Kenny in it at the moment. Is that where you were before you opened the locker?

Mau5upra
09-04-2019, 12:29 AM
Yes, I only had 3 copies. And after the game froze I still have 3 copies

Ubi-Toller
09-04-2019, 02:14 PM
Do you remember which locker he was in when the game froze? Was it one of the first three you opened, or was it an additional locker?

Mau5upra
09-04-2019, 08:17 PM
It was an additional locker.

Ubi-Toller
09-04-2019, 08:24 PM
Do you remember if it was the very next one you opened? Or did you open any others first?

Mau5upra
09-05-2019, 08:43 PM
I was about to open another locker just when the game froze. So I lose the opportunity to get a Innuit Kenny, and maybe 2 Innuit Kenny, because there was a card event, so lockers were double

Ubi-Toller
09-05-2019, 08:48 PM
Oh, I see. While I can understand that that would be frustrating, if a locker hadn't been opened before the crash then nothing was won and so nothing was lost. That explains why I couldn't find any data for it. Sorry for the confusion!