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WND_Wolves
08-07-2019, 11:38 AM
After starting the game, the black screen does not respond, and then the game disappears,Uplay show Sends Crash Report

Ubi-Raziel
08-07-2019, 11:59 AM
After starting the game, the black screen does not respond, and then the game disappears,Uplay show Sends Crash Report

Hey, I'll do everything I can to help you!

First of all, we have our FAQ here that should help you: https://support.ubi.com/en-gb/faqs/000025947/

Have you been experiencing this issue since day 1, or has it only just started happening to you?

WND_Wolves
08-07-2019, 12:09 PM
After installing the game, I can't play it.

Ubi-Raziel
08-07-2019, 12:25 PM
Thank you for getting back to me.

Can you please advise me whether you've been experiencing this issue since day 1, or if it's only just started happening?

Please create the following system reports and add them to a support case: https://support.ubi.com/en-GB/faqs/000026442/

Once done, please provide me with the case number and I will review the files for you. I'll investigate what could be causing your crashing issue.

WND_Wolves
08-07-2019, 12:40 PM
09461232

WND_Wolves
08-07-2019, 12:43 PM
I've had this problem since the first day.

Ubi-Raziel
08-08-2019, 12:07 PM
Thank you for your system files, I have taken the time to investigate.

You are experiencing this issue because the CPU in your system does not meet the game's minimum requirements.

Here they are: https://support.ubi.com/en-GB/faqs/39041/

The required CPU must support instruction set SSE 4.1, however AMD Athlon II CPUs don't.

More information here: https://support.ubi.com/en-US/faqs/000034615

I'm sorry to be the bearer of bad news, however I hope this helps.

WND_Wolves
08-09-2019, 05:53 AM
Thank you very much for help me