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WND_Wolves
08-07-2019, 11:34 AM
After starting the game, the black screen does not respond, and then the game disappears.uplay show Send crash report

MrGRiMv25
08-07-2019, 03:45 PM
Age old story/suggestion, but have you tried verifying the files and/or updating drivers etc?

UbiCosmos
08-11-2019, 11:24 PM
Hello WND_Wolves,

First off, welcome to the forums! Please reach out to our Support Team directly Here (https://support.ubi.com/en-US) for assistance.

I am also going to move this to the Support forum for you.

UbiMorning
08-20-2019, 09:38 PM
Hey there! For any crashing issue, we suggest these PC steps. (https://support.ubi.com/en-us/faqs/000025947) We also highly recommend disabling any background applications (https://support.ubi.com/en-GB/Faqs/000025721/Disabling-Background-Application/) and running Uplay and the game as Admin on your PC. (https://support.ubi.com/en-GB/Faqs/000025662/Run-applications-with-administrator-rights/)

If you continue to have problems, please submit your MSINFO files over a ticket (https://support.ubi.com/en-US/Faqs/Details/kA030000000emSbCAI?name=how-to-submit-dxdiag-and-msinfo-files). Be sure to include a list of what troubleshooting steps you've done so far. Once you've submitted a ticket, please reply back with your ticket number.