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ViRaLuNdEaD
07-24-2019, 11:08 AM
Hello, I took part in the closed beta but for some reason I can't unlock the exotic helmet in the Ubisoft Club. Not a huge deal, just wondering if I am doing something wrong. Thank you!

(Also, very positive I was in the closed beta and not the open beta. Had to accept the NDA, etc.)

UbiMatcha
07-25-2019, 09:41 AM
Hey ViRaLuNdEaD!

I can't see your participation in the closed beta I'm afraid, it's possible you participated in a technical test instead.
Apologies for any inconvenience!

ViRaLuNdEaD
07-27-2019, 12:58 PM
I can attach the email I received and show you a screenshot of still having it installed on my Xbox One if that would help.

ViRaLuNdEaD
07-27-2019, 01:17 PM
Also, I'm on this thread in the Closed Beta forums posting a comment.

https://forums.ubi.com/showthread.php/1932179-Trials-closed-beta-issues

Ubi-Raziel
08-08-2019, 09:48 AM
Hello!

After reviewing your account I can see you were in fact eligible for the Closed Beta reward, apologies for the inconvenience.

I was about to add it for you, however I can see another colleague already did that for you in your support ticket.

Thanks for your time!