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Doublehippie
07-15-2019, 02:30 PM
After I used the claim all function and opened almost all the packs, the game told me during an upgrade for Medusa to lvl 3 that an error occurred. I restarted the game and all the coins, copies of cards and the rest of the BP is gone. I no longer have the option to upgrade Medusa she is now only 3/4 again. My BP does not let me open the packs again. My Ingame Name is -wfad-N / Clan we****all2death

Ubi-Toller
07-15-2019, 06:14 PM
Hey there!

Perfect, I'll send your info to the team about this. I just wanted to double check your in-game name. I checked "-wfad-N" and nothing came up. Am I missing any special characters or anything?

Doublehippie
07-16-2019, 01:44 AM
Hi Toller, thx for the quick response. My mistake, I changed my name to WFA2DN right know so you can find me ingame.

Cheers

Ubi-Toller
07-16-2019, 02:23 PM
Thanks for the update!

DrJones50
07-18-2019, 10:58 PM
Hello, I had the same thing happen. Was saving the battle pass card packs for the new theme. After the collect all button, went to do some upgrading and recieved an error message. There after all the cards/materials were gone. When you get a free minute would you mind looking into Immortalmonk27779. Thanks Toller really appreciate it

Ubi-Toller
07-19-2019, 02:38 PM
Hey everyone!

There is a fix for this issue rolling out now, so keep an eye out!

DrJones50
07-20-2019, 12:42 AM
Great news thanks Toller!

Apollorc42
07-21-2019, 03:00 AM
Did this fix actually roll out or is it happening Monday or...? My stuff still hasn't been restored :(

Doublehippie
07-29-2019, 11:32 AM
Hey Toller,

hope you had great weekend.

The fix did not apply for me :(

Was not sure if I should come forward again or still need to be patient :)

Ubi-Toller
07-29-2019, 06:36 PM
That's so kind of you to say! Thanks, I did have a good weekend. :)

I'll send your info off to our team to be reexamined. Sorry for the delay!

I can also check for you too, Apollorc42. What is your current in-game name?

getinthebox8
07-30-2019, 07:21 AM
Fix didn't apply to me either...I've been waiting for 2 weeks but no packs have been reset
In-game name: TheChadAdvFantasy

Barr777
08-03-2019, 11:44 AM
I think I might have lost some of the rewards from the battle pass due to the bug. Can you help me?
Barr777

Mr.KingJames23
08-03-2019, 04:08 PM
Battle Pass claim all bug hit me as well but no one seems to care.... in game name Mr.KingJames23

Yves69Norris
08-06-2019, 03:37 PM
Hi toller it's me again. I had the exactly same issue but with Mr. Hankey. I already spoke to the ubisoft support but they couldn't help me. They just told me to download and install the game again but it didn't work. In-game name: realslimshady24