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astromikedexter
05-23-2019, 10:08 PM
I haven't been getting any crates when I level up for about 2 weeks (I was already short of over 20 crates from before the "fix" which I had assumed would be reissued but weren't).

Then a few days ago all the custom bike parts I bought on the store disappeared from my inventory, and I can't equip most of clothing because they have the spinning circle on them.

UbiMorning
05-24-2019, 08:46 PM
Hi astromikedexter. Thank you for the report. The Trials Rising team are investigating both issues. Can you provide any screenshots or a list of what items you may be missing?

astromikedexter
06-03-2019, 05:14 PM
The items came back, but I can't use them or select them at all, because of that wheel symbol or whatever it is. This happens with clothing too, but not always the same items.

The only way I can get crates is by playing online multiplayer races.

D2Dahaka
06-04-2019, 04:38 PM
I own the game on Switch!, Xbox and PS4. On PS4 i haven’t received a loot crate since reaching level 83. On Xbox I have been getting many as 7 loot boxes each time I level up after hitting level 83. So far no problems with loot crates on the Switch!, but I’m sure it’s only a matter of time. All versions are linked to the same ubisoft account.

Binder333
06-14-2019, 11:08 AM
I have a similar problem.
I'm not getting the crates after the level steps, but since I have more than 400 hours in the game and I'm at 288. It's not a big problem for me.
Yesterday I got 15 plain boxes and 10 Easter boxes (afterwards). Picture (https://scontent.fbru1-1.fna.fbcdn.net/v/t1.15752-9/62652182_424626221707231_8162141315149070336_n.jpg ?_nc_cat=102&_nc_ht=scontent.fbru1-1.fna&oh=d0db455141ecd9f986a0deb207e16e1d&oe=5D93BF5D) :)

My BIG PROBLEM:
Yesterday, after several months of trying, I solved the Last ANBA Contract (Donkey Rush) and I managed to get it ANBA Hat (and his beard). I was very happy, but I couldn't solve the Ubisoft server conection LOST problem (ROACH-00120006). Nevertheless I still got the hat! Picture (https://scontent.fbru1-1.fna.fbcdn.net/v/t1.15752-9/62500569_660371294435152_2880694136623595520_n.jpg ?_nc_cat=108&_nc_ht=scontent.fbru1-1.fna&oh=224741258a6e8ffbacf2f5deddfa8fb3&oe=5D798E07) Picture 2 ("ANBA Hat" in my invertory) (https://scontent.fbru1-1.fna.fbcdn.net/v/t1.15752-9/64386483_2419364474962589_8651297610096705536_n.jp g?_nc_cat=105&_nc_ht=scontent.fbru1-1.fna&oh=e81aef60d532c303a3c6358eb5712d2e&oe=5D893BB2)
But...
After restarting the game, the "ANBA Hat" is desappeared from my invertory. I wasn't scared because it has similar happened before, but then I could buy the lost stuffs back in the sponsor block (for 5 credits). But I can't find it right now! I'm sad. Picture (Sponsor invertory...no ANBA hat) (https://scontent.fbru1-1.fna.fbcdn.net/v/t1.15752-9/62530997_456643465100981_6798371031233855488_n.jpg ?_nc_cat=104&_nc_ht=scontent.fbru1-1.fna&oh=5110222bcded540e78769c02fb84ad99&oe=5D8560CF) :(


A similar thing happened to me the day before. I solved the second Ninja track (Yellow Belt), but during the playing, the Game has lost connection for the server. I got it the "Ninja Moto Armor" (from Master Yoshi Contract), but my result is not in the leaderboard.

I can do it again the Ninja track (it won't be easy but i can do it), but the "Donkey Rush" Contract is finished, i can't do it again. :(

I hope you can help me and get ANBA hat back.

https://scontent.fbru1-1.fna.fbcdn.net/v/t1.15752-9/62464469_425609638288429_8807767726866038784_n.jpg ?_nc_cat=100&_nc_ht=scontent.fbru1-1.fna&oh=81c36e2caf63c64048d75b24ffd699c9&oe=5D85DE3D

Ubi-Raziel
06-26-2019, 10:23 AM
Hello everyone,

First of all, I would like to state that we are getting closer to resolving the missing gear crates issue and players will start to find them appearing in their inventory. Players who reached level 80 were not receiving their gear crates correctly.


I have a similar problem.

Yesterday, after several months of trying, I solved the Last ANBA Contract (Donkey Rush) and I managed to get it ANBA Hat (and his beard). I was very happy, but I couldn't solve the Ubisoft server conection LOST problem (ROACH-00120006). Nevertheless I still got the hat! Picture (https://scontent.fbru1-1.fna.fbcdn.net/v/t1.15752-9/62500569_660371294435152_2880694136623595520_n.jpg ?_nc_cat=108&_nc_ht=scontent.fbru1-1.fna&oh=224741258a6e8ffbacf2f5deddfa8fb3&oe=5D798E07) Picture 2 ("ANBA Hat" in my invertory) (https://scontent.fbru1-1.fna.fbcdn.net/v/t1.15752-9/64386483_2419364474962589_8651297610096705536_n.jp g?_nc_cat=105&_nc_ht=scontent.fbru1-1.fna&oh=e81aef60d532c303a3c6358eb5712d2e&oe=5D893BB2)
But...
After restarting the game, the "ANBA Hat" is desappeared from my invertory. I wasn't scared because it has similar happened before, but then I could buy the lost stuffs back in the sponsor block (for 5 credits). But I can't find it right now! I'm sad. Picture (Sponsor invertory...no ANBA hat) (https://scontent.fbru1-1.fna.fbcdn.net/v/t1.15752-9/62530997_456643465100981_6798371031233855488_n.jpg ?_nc_cat=104&_nc_ht=scontent.fbru1-1.fna&oh=5110222bcded540e78769c02fb84ad99&oe=5D8560CF) :(


I have reported this to the Trials Rising team for you. We have had reports of players missing some of their in-game items, so we'll make sure to get this resolved!

For now, please keep an eye in your inventory.

Binder333
06-26-2019, 02:00 PM
Hello everyone,

First of all, I would like to state that we are getting closer to resolving the missing gear crates issue and players will start to find them appearing in their inventory. Players who reached level 80 were not receiving their gear crates correctly.

I have reported this to the Trials Rising team for you. We have had reports of players missing some of their in-game items, so we'll make sure to get this resolved!

For now, please keep an eye in your inventory.

Big thanks for your support. Although I haven't got back the missed "ANBA Hat" yet, i am very happy right now, because there is a chance that my problem will be resolved. :)
Yesterday i finished also the lost Orange Ninja track again. (lost result in the leaderboard)