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View Full Version : Champions of Anteria CoA doesn't start with Windows 10 1809 and newer[HELP]



amicusxxx
05-19-2019, 08:26 PM
Update 05.01.2020


Nothing's happened since the problem was reported.



Counter

counter from 23.11.2018 - until now
Result: 408 days

Hallo Ubisoft please help us:(

Game won't start (Steam / Uplay).
I think we should all post here where the demo and the full version doesn't work and doesn't start anymore, so that Ubisoft can get an overview.
Post your PC specifications please here.


(I have a full version of the game from Uplay Store):

CPU: Intel Core i7-8086K, 4400 MHz (44 x 100)
Mainboard: Asus ROG Strix Z370-F Gaming
RAM: Corsair Vengeance LPX CMK16GX4M2L3000C15 32 GB
Graphic card: MSI GTX 1070 Ti Official 441.66 Game Ready WHQL Display Driver
OS: Microsoft Windows 10 Pro 1909 (OS Version10.0.19041 Build 19041)


Maybe together we can figure out why the game doesn't start anymore.
I hope Ubisoft won't let their loyal customers down.

The game starts briefly and aborts immediately without an error message.

Neither the demo or the full version, neither on Steam or on Uplay the game can not be started with Windows 10 1809 and 1903.



https://www.youtube.com/watch?v=o71yFohzh4o

https://i.ibb.co/Bt8xhGj/2019-09-16-20-21-00-Window.jpg (https://ibb.co/KXCktD7)





Update 14.09.2019 (Seit dem letzdem windows 10 Update wird endlich ein Fehler in der Ereignisanzeige angezeigt,hoffe es hilft weiter)

Name der fehlerhaften Anwendung: CoA1.bin, Version: 0.0.40785.0, Zeitstempel: 0x57ee93ab
Name des fehlerhaften Moduls: uplay_aux_r1.dll, Version: 96.0.6936.0, Zeitstempel: 0x5d78ce0e
Ausnahmecode: 0xc0000409
Fehleroffset: 0x001bc6a7
ID des fehlerhaften Prozesses: 0x2630
Startzeit der fehlerhaften Anwendung: 0x01d56b29df6b20f4
Pfad der fehlerhaften Anwendung: D:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Champions of Anteria\CoA1.bin
Pfad des fehlerhaften Moduls: D:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\uplay_aux_r1.dll
Berichtskennung: 33cb85a8-e31f-4761-afc9-3026e9c893be
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

Protokollname: Application
Quelle: Application Error
Datum: 14.09.2019 20:26:07
Ereignis-ID: 1000
Aufgabenkategorie:(100)
Ebene: Fehler
Schlüsselwörter:Klassisch
Benutzer: Nicht zutreffend
Computer: DESKTOP-O4H3GN8
Beschreibung:
Name der fehlerhaften Anwendung: CoA1.bin, Version: 0.0.40785.0, Zeitstempel: 0x57ee93ab
Name des fehlerhaften Moduls: uplay_aux_r1.dll, Version: 96.0.6936.0, Zeitstempel: 0x5d78ce0e
Ausnahmecode: 0xc0000409
Fehleroffset: 0x001bc6a7
ID des fehlerhaften Prozesses: 0x2630
Startzeit der fehlerhaften Anwendung: 0x01d56b29df6b20f4
Pfad der fehlerhaften Anwendung: D:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Champions of Anteria\CoA1.bin
Pfad des fehlerhaften Moduls: D:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\uplay_aux_r1.dll
Berichtskennung: 33cb85a8-e31f-4761-afc9-3026e9c893be
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:
Ereignis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-09-14T18:26:07.305683200Z" />
<EventRecordID>23104</EventRecordID>
<Channel>Application</Channel>
<Computer>DESKTOP-O4H3GN8</Computer>
<Security />
</System>
<EventData>
<Data>CoA1.bin</Data>
<Data>0.0.40785.0</Data>
<Data>57ee93ab</Data>
<Data>uplay_aux_r1.dll</Data>
<Data>96.0.6936.0</Data>
<Data>5d78ce0e</Data>
<Data>c0000409</Data>
<Data>001bc6a7</Data>
<Data>2630</Data>
<Data>01d56b29df6b20f4</Data>
<Data>D:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Champions of Anteria\CoA1.bin</Data>
<Data>D:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\uplay_aux_r1.dll</Data>
<Data>33cb85a8-e31f-4761-afc9-3026e9c893be</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>




All the things I've tried:

-Started as Admin Uplay and the game
-file checked
-Uplay newly installed
-all drivers up to date
-started with compatibility mode

greetz
dancefly

amicusxxx
05-19-2019, 08:30 PM
push



One user figured out that problem: last big update (Windows 10 function update 1809 x64 2019-5) caused the problem
same here in german thread
https://forums-de.ubi.com/showthread.php/199882-Spiel-startet-nicht-ohne-Fehlermeldung/page4

Moto24
06-13-2019, 04:09 PM
The issue began before May and I uninstalled all Windows updates up to December 29th and it still wouldn't start. I have had a ticket in with Ubisoft for 2 months and all I've got were run arounds. I have also tried running the game on my Win 7 build and it does the exact same thing so that's a no go either.
I told support to look into the out dated certificates the game has that maybe a recent Windows update doesn't like but got no response.
It doesn't appear that the game is very popular and Ubisoft isn't getting a lot of tickets on the issue so it doesn't appear to be a high priority for them. Need more people to submit tickets and not just post on forums because devs and support don't read posts on games that aren't very popular.

amicusxxx
06-13-2019, 07:50 PM
Thx for your feedback!
My ticket is open since may 4th, the support has promised to take care of the problem.
I have sent them everything they wanted dxdiag,msinfo and launcher logs

buschmannd
07-13-2019, 12:39 PM
Same problem here! No reaction on the side of Ubisoft so far, besides the usual dxdialog msinfo answers...

The problem is clearly not on the client side...

On Steam is the same discussion:

https://steamcommunity.com/app/374520/discussions/0/1743357605564151722/

https://steamcommunity.com/app/374520/discussions/0/1651043958638594453/

https://steamcommunity.com/app/374520/discussions/0/1652171126131801571/

https://steamcommunity.com/linkfilter/?url=https://forums-de.ubi.com/showthread.php/199882-Spiel-startet-nicht-ohne-Fehlermeldung

This is frustrating Ubisoft!

KentIvar
07-20-2019, 08:00 PM
I have the same problem. Game or Demo won'r start on Sondos 10 1809.

I have tried it on Windows 7 works fine.

Any solution in sight?

Mvh Kent

amicusxxx
07-22-2019, 09:53 PM
Can you please start the game in windows 7 and in windows 10 and use the
SimpleProgramDebugger v1.05 and post the screenshot or video here in forum?
maybe it helps ubisoft to solve the problem
https://www.nirsoft.net/utils/simple_program_debugger.html



https://www.youtube.com/watch?v=KoovMJywTOA&feature=youtu.be

MrDeusZZ
08-09-2019, 07:26 PM
Same problem. Opened a ticket, went through the steps, nothing worked. Crashes exactly as the example video here. I'll ask for a refund, haven't even played a single second of it yet and the counter is 200+ days. Apparently they don't care.

Cyberaapje
08-09-2019, 11:31 PM
I bought this game at 25-03-19 so far i never been able to launch it either.

Had a ticket with Ubi but i kinda gave up after going trough all standard questions/tasks and sending tons of dxdiag and msinfo logs.

Its riddiculous they let all customers go trough the same **** when they open a new ticket when they are aware of the problem and know it has nothing to do with user or system.

At least i know i should stay away from every minor Ubisoft release. If it was Anno 1800 or something big the world would be too small and they would have come up with a fix long time ago.

HyperFer
08-22-2019, 04:41 AM
I just bought the game! Ubisoft please fix this

M1n1GuNMan1aC
08-25-2019, 06:01 AM
will we ever get a fix for this issue?

amicusxxx
08-30-2019, 12:48 AM
Endlich spuckt Windows 10 nach 4 Monaten eine Fehlermeldung aus!!!

Event Viewer:


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amicusxxx
09-16-2019, 07:26 PM
https://i.ibb.co/Bt8xhGj/2019-09-16-20-21-00-Window.jpg (https://ibb.co/KXCktD7)

jumbles69
11-18-2019, 06:30 AM
Nooo, I just bought this and its rooted

MFju
11-28-2019, 09:18 AM
Same here
Name der fehlerhaften Anwendung: CoA1.bin, Version: 0.0.40785.0, Zeitstempel: 0x57ee93ab
Name des fehlerhaften Moduls: uplay_aux_r1.dll, Version: 99.0.7068.0, Zeitstempel: 0x5dc4af78
Ausnahmecode: 0xc0000409
Fehleroffset: 0x001c6cf6
ID des fehlerhaften Prozesses: 0x4d6c
Startzeit der fehlerhaften Anwendung: 0x01d5a5c3d7d8f85f
Pfad der fehlerhaften Anwendung: H:\Ubisoft Game Launcher\games\Champions of Anteria\CoA1.bin
Pfad des fehlerhaften Moduls: H:\Ubisoft Game Launcher\uplay_aux_r1.dll
Berichtskennung: f4c54439-93ab-429a-8a08-be704605337e
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

MFju
11-28-2019, 09:20 AM
I have a ticket opened in 01.03.2019. No solutions :(

VVhiteVVolf1
12-21-2019, 04:35 PM
I can't get it to work on Win 10 either.

wojse
01-01-2020, 05:02 PM
How is it possible that the game still doesn't work ? Windows 7 loses support January 14. The last players switch to Windows 10.
Why this game is still in distribution unchanged and without any warning posted by developers ?!?
This is an obvious fraud ! :mad:

https://i.imgur.com/t6KiJaq.jpg

Ubi-Keo
01-16-2020, 08:23 PM
Hi Champions,

Sorry for the late response.

I have looked into this with the dev team and I can confirm that a fix is under development for this issue, however there are other bugs that also need to be addressed. Therefore we are unable to confirm when an update will be released.

Please keep checking here (https://forums.ubisoft.com/showthread.php/1487992-Known-Issues-List) for updates.

I apologise for the inconvenience caused.

brucewilliis
02-01-2020, 01:25 AM
im glad this is being fixed, been wanting to play this game for a while

DanDrachenberg
02-17-2020, 11:59 AM
Just curious what "other Bugs" could have higher priority as enabling users to Even just play the Game on one of the most Widespread Operation Systems available!

I mean, this Game is still available to buy on both, Uplay and Steam! And everybody buying the Game know basically pays Money for a Game that won't even start.
Also the issue exists for so long now...

B-O-R-Z-Y
02-28-2020, 02:40 PM
Nop, not fixed ...

Ubi-Thorlof
03-06-2020, 11:48 AM
Hey guys,

we deployed a patch this week to fix the issue.
Please let us know if you still encounter problems.

Apologies for the inconveniences caused and thank you very much for your patience.

Hon0
03-07-2020, 11:52 AM
Well, it worked yesterday, today it doesn't work anymore.
The game is apparently running, but I don't see any windows and can't kill the process as I don't find it in the task manager either.

https://i.imgur.com/qeh7Tx6.png

Hon0
03-08-2020, 07:42 AM
I solved the above issue by deleted my COA folder in C:\Users\UserName\Documents\CoA.

AuxRane
03-14-2020, 05:04 PM
I can confirm the issue which was plaguing the game for more than 1 year has been finally fixed. I guess, if anyone is still experiencing issues, you can simply reinstall the game.

Bertaut
04-11-2020, 03:06 PM
I can't get the demo to run; does that mean the game itself won't run for me. I'm hesitant to buy the game if there's a chance it won't work. I'm hoping that the recent patch was applied to the game itself but not the demo, hence why I can't get it work, but is anyone else able to get the demo working?