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InterUse
05-03-2019, 11:49 AM
Hello!
Recently i tried to launch Starlink using NVIDIA GeForce Now Beta, and you guessed it, that didn't work.
Every launch attempt ended up with the same error - "Starlink.exe | Sorry this application cannot run under a virtual machine"
Can you give any comments - why? Any possibility of fixing this in the future?


After googling about this error, it seems that it is rare in general and the only "fix" for it from user side - to disable Hyper-V and some NET. 3.5 features in system, but because few people have admin access to GeForce Now servers (at least i hope only intended personnel have), that is not possible solution.
The main reason i ask and "strange part" is - even though Starlink is not listed as "officially supported" title in GeFNow, i've tried a lot of different "not supported" titles that worked fine, and this is first game with this problem encountered.

ipariszalonna
05-07-2019, 04:10 PM
I get this same error message but I'm not using GeforceNow. I'm trying to run this on my own physical PC, no VM involved. A thread on Steam forums suggests that disabling virtualization in UEFI might solve the issue but that's an essential feature of my PC that I do use for other stuff. Frankly, it's ridiculous that the game is not able to run because of this. I opened up a support ticket with all my config details and screenshot. I'm eagerly waiting for a response.

UbiMorning
05-11-2019, 10:44 PM
Hey guys. Just to clarify, we do not officially support GeForceNow. We apologize for the inconvenience.

xcyoteex
06-15-2019, 10:56 PM
Could you resolve the problem with having Hyper-V enabled?

I don't want to have to restart to change my BIOS settings just to play your game.

Ubi-Woofer
11-04-2019, 07:05 PM
Could you resolve the problem with having Hyper-V enabled?

I don't want to have to restart to change my BIOS settings just to play your game.

Hey xcyoteex, would you mind clarifying if this issue still persists for you even now?

If unable to run the game on your PC even after disabling Hyper-V, we'd like to see your MSinfo and DxDiag files (https://support.ubi.com/en-GB/faqs/000026442/Submit-Dxdiag-and-Msinfo/) to investigate further. Please submit these to us via a support case (https://support.ubi.com/en-GB/Cases/New) on our website, and drop the case reference number in a reply here so that I can take a look. Thanks!

FalconGrey
11-21-2019, 12:12 AM
XCyoteex, exactly WHAT dot net 3.5 features did you have to disable because even disabling all Hyper-V, Virtual Machine features (and I NEED these for other programs that I work with to function for beta testing!!!) that still didn't get this game to work! I've tried blanket disabling 3.5 and it still came up unable to run this game... I started my own thread on this as I'm not playing this other than straight Windows 10 Pro. I'm not using nVidia GeForce Now so we have different threads for this reason... but sharing notes won't hurt on this! (No sense re-creating the wheel if someone made it already...)

Fazeball
11-27-2019, 09:09 AM
Hey xcyoteex, would you mind clarifying if this issue still persists for you even now?

If unable to run the game on your PC even after disabling Hyper-V, we'd like to see your MSinfo and DxDiag files (https://support.ubi.com/en-GB/faqs/000026442/Submit-Dxdiag-and-Msinfo/) to investigate further. Please submit these to us via a support case (https://support.ubi.com/en-GB/Cases/New) on our website, and drop the case reference number in a reply here so that I can take a look. Thanks!

you need to check your internal docs, being forced to disable hyper-v is common knowledge by now, thanks to an over-aggressive denuvo setting (same reason you have to start uplay as administrator - no, elevation after launch doesn't work - else the game simply won't start. ofc you don't get an error message about this).
you also need to do this AFTER SHUTTING WINDOWS DOWN and turning off your system. a restart will use fast boot (unless disabled) and might use the old setting.

@everyone else
game's dead, this will never be fixed. if you bought it on steam leave an appropriate review and remember it as a cautionary tale before purchasing ubisoft games in the future.

cdytoby
12-07-2019, 09:44 PM
After so long this is still not fixed?!?!?!? WTF and WTH??

Ticket created, 10283301, FIX IT ASAP!!

I'm not disabling HyperV or disable Virtualization for this BS!

ChakotayChou
12-08-2019, 04:16 AM
I have the same problem and send support ticket. Just remove the G**D*** "Denuvo".

cdytoby
12-12-2019, 09:00 AM
Hey,

I created that ticket, and they told me to close Hyper V and virtualization.

B**ls**t support from you. You don't want to even admit it's your fault.

@Fazeball is right, this game is dead, they don't even bother to fix the issue.

ChakotayChou
12-28-2019, 12:57 AM
UPDATE:
After a long time negotiating with UBI support, I got refund. If you cannot play Starlink, just ask for refund.

Ubi-Woofer
07-30-2020, 01:02 PM
Hello everyone,

As an update to the previous page, in case anyone should still be facing this issue - we do recommend to disable Hyper-V, and / or virtualisation, as a first troubleshooting step. If issues should persist even after these steps have been done, we would appreciate it if you could provide your MSINFO (https://support.ubisoft.com/en-GB/faqs/21216/) and DXDIAG (https://support.ubisoft.com/en-GB/faqs/21185/) files to us in a support case (https://support.ubisoft.com/Cases/New) for further investigation.

(I have updated my post on the previous page, as I realise my wording regarding contacting us regarding this issue may have been confusing - I apologise for that!)

Additionally, I can confirm that streaming services such as Shadow PC, Parsec and GeForce NOW are not officially supported, so attempting to use such a service to play Starlink will always result in this error message. I apologise for any inconvenience or disappointment caused by this.

Ouss.Salmii
07-30-2020, 01:59 PM
I thought Ubisoft is fully supporting GeForce Now !

Ubi-Woofer
07-31-2020, 12:20 PM
Many of our games are officially supported by GeForce NOW and other services, Ouss.Salmii, however I'm afraid Starlink: Battle for Atlas is not one of them at this time. I apologise for any inconvenience or disappointment. :(