View Full Version : PC troubleshooting for various issues

04-30-2019, 10:29 PM
If you are experiencing issues with your game, these basic troubleshooting steps are a good place to start!

We recommend starting with checking the system requirements (https://support.ubi.com/en-US/Faqs/000042890) of the game.

If you meet or exceed the requirements, we recommend verifying the files for the game. This checks for corrupt or missing files.

Uplay instructions here (http://ubi.li/8q7wg)
Steam instructions here (http://ubi.li/hxurz)

If that does not help with the issue you are experiencing, and you are experiencing crashes or performance issues, please try the steps in our PC basic troubleshooting guide. (http://ubi.li/mae8v)

If you need further assistance after completing these steps, please feel free to create a post. (https://forums.ubi.com/showthread.php/2048663-*READ-FIRST-BEFORE-POSTING*-Help-us-help-you!?p=14206497#post14206497) You may also reach out to Ubisoft Support here (http://ubi.li/dzqpu). If creating a support ticket, please include your MSINFO/DXDIAG (http://ubi.li/gsv9e) system information so our agents can offer personalized assistance.