View Full Version : System crash

04-14-2019, 01:31 PM
Hello Anno creators and fans,

I am very excited and cannot wait for the official release of Anno 1800.

I played the closed beta on a old computer and bought a new one for so I could play anno 1800 and in the future more anno games. Since yesterday I had installed the open beta from you guys and played one hour before my computer crashed. I restarted the computer and played again for one hour and had an crash again. So I thought perhaps tomorrow (today) will by a better day. Special internet cable connected and wi-fi to connect with Anno and Uplay. And after a 30 minutes a crash. So I thought put the computer out and wait for 30 minutes and start again. But again after a hour again a crash. Now I know it is a beta but is there a way to find out why it crashed so I can send you the data?

The computer I have is a new one. The specs are Intel Core i7 9700K / 16GB / 240GB SSD + 1TB / RTX 2070 8GB / WINDOWS 10 [Game PC] with a liquid cooler installed. I thought that will be good so how can I game without crashing?
Can you please help?

With kind regards,

04-14-2019, 02:07 PM
Same Problem here…. i start the first Campaign and after 30 minutes its crashed.
But i have a high-end Computer....
I7-7820xe, 64 GB RAM, NVIDIA 1080ti, 6TB HDD

04-15-2019, 09:43 AM
Hey folks,

What version of DirectX are you running on?

Can you also both create support tickets on our website (https://support.ubi.com) and include your MSinfo and DXDiag (https://support.ubi.com/en-GB/faqs/000023904/How-To-Submit-Dxdiag-MSinfo/).