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Ocean_Kid_69
04-14-2019, 05:09 AM
I recently switched monitors as my old one cracked and was 60hz, the new one is 75. Once I am in a match, I load in, select a character, and as soon as the prep phase starts. My game freezes and shows this after a few minutes of waiting on a black screen.

https://cdn.discordapp.com/attachments/564490809018417153/566835976698331136/unknown.png

Ubi-Wusky
04-15-2019, 04:00 AM
Hey! This is usually to do with when you're trying to connect to other players during a matchmaking search, would you mind trying some of the troubleshooting here (https://support.ubi.com/en-US/faqs/000024695) and let me know if this improved at all?

Does this happen all the time, or is it inconsistent?

Ocean_Kid_69
04-15-2019, 09:38 PM
So basically, I connected my PC to the TV before I got the new monitor, Windows activated Blurry pictures so I deactivated it and turned off background processes which fixed it. Not sure which.

UbiGabrinth
04-15-2019, 11:36 PM
Thanks for letting us know what resolved your issue. :)