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View Full Version : [RESOLVED] Game crashes after starting a new campagin if unable to find My Documents



JUSTN6
04-13-2019, 02:56 AM
In my case, my game was crashing after going through the menu's. I would hit New game, select campaign, select my character and difficulty, then after the game attempts to load it would crash and ask to send a report. I tried to find my logs in C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Anno 1800 Open Beta\ and discovered this very, very strange file structure:
https://imgur.com/qpB63Nq

Being unable to find the game logs in the install folder, I started looking for the logs elsewhere to figure out the problem. I didn't see any Ubisoft/Anno folders in my My Documents folder, and thats when things started to make sense. I remembered I recently moved my My Documents folder to a different location on a separate hard drive. This also explained why my graphic settings where getting reset every time I launched the game. The game MUST have a valid my documents folder location to store logs and settings or else it will crash when you get through the initial menus, and start writing corrupt folders to your install directory.

I moved my My Documents back to its default location and everything is working.

Hope this helps,

Thank you

JUSTN6
04-13-2019, 02:58 AM
Bad picture, heres the corrupt folders from the above description:
https://i.imgur.com/qpB63Nq.png

UbiMatcha
04-13-2019, 11:06 AM
Hey JUSTN6, I'm sorry to hear you encountered this issue.
Thanks for sharing your workaround, have you had any issues since moving your 'My Documents' folder back to it's default location?

JUSTN6
04-19-2019, 10:17 PM
No, no additional issues.