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VaSiA-mRn
04-12-2019, 02:07 PM
I played the first open beta just fine but now it stuck on loading screen. I choose campaign, choose the one with notes and easy level, choose my character and name but then when it start to loadind it load two screens then the third and stuck there. i am not trying the sandbox yet.

Ubi-Houck
04-12-2019, 02:39 PM
Sorry to hear you stuck in loading. I would recommend doing the steps on this FAQ here. (https://support.ubi.com/en-GB/faqs/000025947/Basic-PC-Troubleshooting/)

If it persists, please create a support ticket on our support website (https://support.ubi.com). Please also include Dxdiag and MSinfo files. (https://support.ubi.com/en-GB/faqs/000023904/How-To-Submit-Dxdiag-MSinfo/) Thanks!

VaSiA-mRn
04-12-2019, 03:00 PM
It only stuck at campaign the sund box works fine. I do all the steps on the FAQ.

Ubi-Houck
04-12-2019, 03:03 PM
It only stuck at campaign the sund box works fine. I do all the steps on the FAQ.

Thank you for the update, could you please confirm your ticket number so I could look into those system files?

Thanks!