PDA

View Full Version : AC3 remaster game crash. Xbox1X



Nilbo_NZ
04-01-2019, 11:26 AM
Game freezes up on my xbox1x, only option is to dashboard and close the game. 3 seconds later the console shuts down (never seen this before)
This has happened twice now so i tested it on an original xbox1 to see if it was the same. I then had other issues such as falling through the world and a white screen where I couldnít see anything but I can hear the game still running.

This game needs a patch

Ubi-Swaggins
04-03-2019, 03:25 PM
Hey Nilbo_NZ,

Can you try the steps in the FAQ (https://support.ubi.com/en-GB/Faqs/000026628/Basic-Xbox-One-Troubleshooting) and let me know if it helps fix your issue?

morrell115
04-03-2019, 06:57 PM
This happens to me too canít play till itís fixed

Ubi-Keo
04-05-2019, 10:37 AM
@morrell115 I'm sorry to hear that you are also experiencing this issue. Have you tried the troubleshooting steps in the FAQ link above?

metallinacho
05-03-2019, 06:59 PM
@morrell115 I'm sorry to hear that you are also experiencing this issue. Have you tried the troubleshooting steps in the FAQ link above?

ive been trying to play for about 3 hours today....crashed 3 times at least

Allandor82
06-20-2019, 10:04 PM
Well the problem still occurs. But that might be a Firmware Problem with the Xbox because no game should be able to crash the OS.
But it would be great if ubi could fix the problem in the game, should be way faster

LostSoul 301281
07-21-2019, 07:00 AM
I've just had the same problem.
Game crashed, I quit the game and then a few seconds later the console shut down.
I had the exact same issue with the Ezio collection while playing Revelations.
Clearly Ubisoft have no intention of taking the blame or issuing a fix, as all we get is "try this trouble shooting guide", which does nothing to resolve the issue.

Appalling game quality and appalling customer service.

SpirantCrayon22
09-27-2019, 11:48 PM
Same thing here. I have only seen this on my XOX, not the XOS so far but I've only played a bit on the XOS. FAQ does not help.

SpirantCrayon22
09-27-2019, 11:55 PM
When this happens it's a full shut-down. Also, the only way to turn on the console is the power button on the front of the console, the controller does not turn on the Xbox when it shuts down in this manner.