PDA

View Full Version : Another Ubisoft game with broken Uplay Rewards... Just how?



Rekalty
03-30-2019, 01:02 AM
https://i.imgur.com/ACtEX73.jpg

If image doesn't make it obvious, unlocked stuff though Ubisoft Club (some was free, some was not), completed Sequence 5, was told the gear was unlocked, went to store... found that it told me that I needed to get it in Ubisoft Club... Either I managed to hit some kind of twisted time-loop, or Ubisoft managed to screw up the rewards for yet another game. I guess I'll make a support ticket, and wait a week to get asked if I restarted the game and client (I did), and then another week for them to respond to that...

Ubi-Mullac
03-30-2019, 11:05 AM
Hey,

Have you tried contacting us on Facebook or Twitter, showing that you have completed the requirements and being unable to redeem:

https://www.facebook.com/UbisoftSupport/
https://twitter.com/UbisoftSupport

Rekalty
03-30-2019, 01:43 PM
Contacted support on twitter, attached the screenshot showing that I had it unlocked in Uplay, mentioning that I had completed Sequence 5... and was asked if I completed Sequence 5...

Ubi-Mullac
03-30-2019, 02:15 PM
Please PM me your Twitter username, I'll look into this

Rekalty
03-30-2019, 05:04 PM
I did that 2 hours ago, can't tell if I got any kind of verification anywhere. Continued with Sequence 6, stuff is still locked, still says I need to complete Sequence 5 on Uplay, and still says I need to get them in Ubisoft Club, ingame...

Kerlear
03-30-2019, 06:12 PM
Same here. A bought a lot of new equipment with uplay coins and only thing that unlocked was Agilar's outfit.

Update: After Chapter 6 sone outfits and pirate stuff(axe and pistol) was unlocked, and mission to temple (Kidd).