View Full Version : How to fix the Ubisoft Club account bug! [play online and claim rewards]

03-27-2019, 05:18 AM
Alright guys I've just discovered a workaround which worked for a friend of mine having the same problem.
You just need a little bit of time to get it done but it's definitely worth it to get the special Ubisoft Club rewards or simply play online.

All you need is a laptop with Wi-Fi.
(NOTE: It may be possible by using your phone as a mobile hotspot with the Freedome VPN (look at 3.) app, too but I haven't tested it! Theoretically it is possible though!)
I'd recommend Windows 10, technically it's also possible with Windows 7 and 8, it may be a little bit more complicated and less visual.
Basically we're going to link your Nintendo Switch and Ubisoft account in another application which is only accessible in Japan so you need to setup a VPN and mobile Wi-Fi hotspot through your laptop so your Switch can connect to it. And it's very simple.

1. Change your Nintendo account region to Japan on their website.

2. Go to the eShop and try to find and download Assassin's Creed Odyssey Cloud Version by changing the price's filter to FREE.
(which will look like that: http://images.nintendolife.com/7e075496dd7ac/creed1.original.jpg)
Warning: The shop will be shown completely in Japanese when you change the region so before you do that just look how you can find the "free games to download category"! Otherwise you barely can't find it.

3. Go to https://www.f-secure.com/en/home/products/freedome and create an account so you will be able to use the VPN for 5 days for free. After you've created an account and confirmed it you need to download and install it's VPN software on your laptop and log into it.
(direct link: https://download.sp.f-secure.com/freedome/installer/2/Freedome.exe)

4. In Freedome change your server to Tokyo, Japan and click on "Start" and wait a few seconds until it established a connection.

5. After that you need to setup a mobile Wi-Fi hotspot on your laptop.
(Follow these simple steps on Windows 10: https://buffered.com/tutorials/how-to-set-up-a-mobile-vpn-hotspot-for-windows-10/)

When it comes to "changing adapter option" right-click on "Freedome TAP driver" and click on "Properties". After that go to "Sharing" and check the box which says "Allow other network users to connect through this computer's Internet connection" and set your home network connection to your basic "Local Area Connection [Number]" and click "OK".
(in our case it was Local Area Connection' 13)

6. Connect your Switch to your laptop's mobile hotspot via Wi-Fi and run Assassin's Creed Odyssey Cloud Version.

7. Guide yourself through the game setup and log in to your existing Ubisoft Club account!
(Here's a video guide if you don't know what it says in Japanese: https://www.youtube.com/watch?v=hiK4wufDiB4)

Now your Nintendo Switch account has been linked to your Ubisoft account and you will be automatically logged in to the Ubisoft Club when playing Trials Rising so you can claim your Club rewards and play online with other players!

Simply change your Nintendo account region back to your normal country and connect your Switch back to your normal (Wi-Fi) network.
Note: To claim your Ubisoft Club rewards just log in to your Ubisoft Club account ([I]https://club.ubisoft.com/) because the window won't show ingame like on PS4 and PC!

The VPN software is not needed anymore and can be stopped and un-installed,
if wanted.

Have fun playing online and enjoy the game like it's used to be. :)
Sadly Ubisoft wasn't able to fix it themselves, yet. Meh.

03-28-2019, 02:11 AM
It worked. Thank you very much

03-29-2019, 02:19 AM
It works :^)

04-11-2019, 10:11 AM
Hey everyone.

A fix was implemented on 29th March which should've put a stop to this issue, apologies for the inconvenience.

05-16-2019, 08:04 PM
Raziel, I still have this issue and would really not like to go through all of this nonsense to fix it.

05-17-2019, 08:27 PM
Still the same issue also for me. I will not use a vpn or anything described above in the workaround.
I just bought the game for Switch and will rather return it... What a mess.

05-20-2019, 12:45 PM
I can confirm that this issue still exists

05-23-2019, 04:17 PM
No one is able to log in for weeks. Ubisoft doesn't care or acknowledge switch users. Return your games if you can.

05-23-2019, 07:19 PM
Hello everyone. Please do NOT use @SolutionAngel's workaround, as this has proven to cause issues in the future.

If you are still having issues, please follow this FAQ (https://support.ubi.com/en-US/faqs/000036607/Connectivity-issues-in-Trials-Rising-on-Nintendo-Switch-TR). If you continue to get an error message, please submit a ticket (support.ubi.com/Cases/New) with a screenshot of the error code, your port forwarding settings (https://support.ubi.com/en-US/Faqs/000024619/How-do-I-open-required-ports-on-my-router), and include your Nintendo username. I apologize for the delay!