View Full Version : I cant finish a game without it freezing and disconnecting

03-18-2019, 03:19 PM
I downloaded Rainbow Six about a week ago but every time I try to play, the game freezes and I get disconnected around the 3rd or 4th round. Sometimes the 2nd. Even when looking for a match, the game freezes for a while at times. I can still hear the voice chat and game audio, but the screen is just frozen. After a while it unfreezes and sends me to the starting screen. I've tried flushing my dns, resetting my router, playing on lowest settings (My pc can run stable at max settings) and closing all background applications but I still have the error. What should I do?
I uploaded a video to youtube to show what it looks like:


The error code is [2-0x0000C015] followed by random numbers/letters
Also, the video doesnt show how long the freeze lasts. The recording cut it for some reason.

03-20-2019, 11:27 AM
Can you please try the troubleshooting steps in the link Here. (https://support.ubi.com/en-GB/Faqs/000023138/Connectivity-issues-in-Rainbow-6-Siege/)

If the issue persists, could you please submit a support ticket on our support site (https://support.ubi.com/en-gb/Cases/new) with a description of your issue and attach an image of your port settings on your router and our Customer Support team will investigate this further for you.