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DARREN1977
03-14-2019, 02:51 PM
I mistakenly junked a mask with a gear skin on it that I earned. It is now erased and cannot use it again.

dfcDELTA
03-14-2019, 02:53 PM
Yup its a known issue and has been added to the "known issues" list, so they are working on a fix. I opened a support ticket also, so its documented. I lost my reward dye form completing Shields Tier 3.

ubi--unicorn
03-14-2019, 08:44 PM
Hey DARREN1977! dfcDELTA is correct, we're investigating this currently. Sorry for the inconvenience!

dfcDELTA
03-14-2019, 10:28 PM
Hey DARREN1977! dfcDELTA is correct, we're investigating this currently. Sorry for the inconvenience!

Thanks for the response Ubi--unicorn! Will they update us on the fix and do you know at all if we will get these items back??

Thanks

DARREN1977
03-16-2019, 02:37 PM
Thanks so much. Not a big deal. Kudos to keeping us all in the loop on fixes. Take care.

Ubi-Bandicoot
03-16-2019, 03:30 PM
Thanks so much. Not a big deal. Kudos to keeping us all in the loop on fixes. Take care.

Hey everyone,

New update on this, this issue should be resolved and shouldn't happen again to future items.

If you lost access to one of your skins, please make a support ticket via https://support.ubi.com/Cases/New and list the ones you are missing so we can look into this further, thank you!