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LightningV
03-12-2019, 11:04 PM
Hey Ubisoft,

I purchased the Ultimate Edition of this game (as well as the $14.99) pack and I am unable to access it. Every time I try to look for the Grants or purchases I have made. it states I own it yet, nothing even popped up stating I have any of these items. Please look into this as I really would like to enjoy playing with my purchases! Thank you in advance and the game is awesome btw, keep up the great work!

Regards,
V

Ubi-Mark.
03-13-2019, 10:56 AM
Hi LightningV,

Thanks for your report and I'm really sorry to hear that!

Can you please try the steps in our PS4 Troubleshooting FAQ (https://support.ubi.com/en-GB/faqs/000025633)

If the issue persists please contact our technical support team on our support site (https://support.ubi.com/en-gb/Cases/new) as they will be able to assist in more detail. Please attach your proof of purchase to the case. Apologies for any inconvenience caused.