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The_Elmonator
03-10-2019, 04:15 PM
So this may be a stupid question, and with the many issues being reported at the moment, perhaps not the most important either, but I simply can't figure this one out.

When I look at my score on both global and friends LB's, my total score is 28562881 points, yet the regional LB only shows me having a total score of 27888380.

I can see that the missing points are from the stadium finals and trials tracks, but I presume that it's the same with skill games and ninja tracks, I haven't improved any of those in a while.

Is this because of something I don't understand regarding the workings of the LB's or is it because of a glitch or something?

Any help would be greatly appreciated.

lucaslongaray
05-27-2019, 04:51 PM
I have the same issue :(

I only noticed this when I started grinding to move up in the regions leaderboard. It seems that recent points I got are added up to all leaderboard, but some points in the past got lost somehow. I've created a ticket with support to try to fix this.

One additional information (not sure if its the same case for you): the first two weeks I played Trials Rising I wasn't in my home country, it's possible the points I got when I was away didn't add up.

This is currently what I can see in game:




Stadium Finals
Skill Games
Trials Tracks
Ninja Tracks
Total


GLOBAL
10490554
2644469
19813154
161454
33109631


REGION
7116259
2064397
15699390
161454
25041500


FRIENDS
10490554
2644469
19813154
161454
33109631



I'm at the top 1% globally and with the points I have I should be top 10 in Brazil :(

Profile stats:

https://screenshotscontent-d3001.xboxlive.com/xuid-2533274939415016-private/7d29245a-c012-48ff-ab14-deb7653bad58.PNG?sv=2015-12-11&sr=b&si=DefaultAccess&sig=uC%2FbpBIOpa4IToVBssQm8q1JK0L44suXw3R2FpRgGi8% 3D

lucaslongaray
06-11-2019, 04:53 PM
If I delete my save from the cloud, would that reset my points in the leaderboard?

I'm really starting to think about starting all over again :(

Ubi-Raziel
06-26-2019, 02:10 PM
Hey, apologies for the delay.

I have reported this to our dev team, as I don't believe this to be intended.

Deleting your save file would reset your stats, however I believe your place in the leaderboards would remain.

Leave this to us, we will get it sorted!

lucaslongaray
07-04-2019, 05:10 PM
Great! Thanks for looking into it

lucaslongaray
09-01-2019, 12:17 AM
Hi, I did some digging and found out some information that seems conclusive on the why I'm having this issue and will help you guys fix this.

Currently this are my points on the learboards:



Stadium Finals
Skill Games
Trials Tracks
Ninja Tracks
Total


GLOBAL
10640287
2707836
20988630
297627
34634380


REGION
7966612
2307764
19247134
297627
29819137


FRIENDS
10640287
2707836
20988630
297627
34634380


So what I did was... I checked every track's leaderboard in the game and found some entries that were saved with region 'US' and not my actual region, Brazil. Although, as I mentioned in previous post when I first started playing the game I was in the US and not in Brazil, so it kind of makes sense.


By each type of track, these are the discrepancies I've found (tracks that have a different region saved):

STADIUM FINALS, total points missing in region's leaderboard: 2673675


LEAGUE
TRACK NAME
POINTS
REGION
RECORD DATE


American Rookies
Schoolyard Brawl Supercross
237639
US
9 mar 2019


American Rookies
Schoolyard Brawl Duel
232110
US
9 mar 2019


Euro Starter Cup
Stable Swede Supercross
237493
US
9 mar 2019


Euro Starter Cup
Stable Swede Duel
236549
US
9 mar 2019


Euro Starter Cup
Stable Swede Stadium Finals
238093
US
12 mar 2019


Asian Novice Class
Siberian Learnings Duel
240579
US
10 mar 2019


Asian Novice Class
Siberian Learnings Stadium Finals
246458
US
18 mar 2019


Asian Masters
Bali Forever X-Cross
241200
US
11 mar 2019


Euro Semi Pro
Highland Fling X-Cross
277256
US
12 mar 2019


Euro Semi Pro
Highland Fling Supercross
244560
US
12 mar 2019


Euro Semi Pro
Highland Fling Duel
241738
US
12 mar 2019



TOTAL POINTS
2673675


TRIALS TRACKS, total points missing in region's leaderboard: 1741496


LEAGUE
TRACK NAME
POINTS
REGION
RECORD DATE


American Rookies
MX and the City
258300
US
11 mar 2019


Euro Starter Cup
El Tomate
255370
US
12 mar 2019


Asian Novice Class
Beach Bum
256430
US
11 mar 2019


Asian Novice Class
Chinese Cliffs
242057
US
11 mar 2019


Asian Masters
Firebase Faceplant
232598
US
10 mar 2019


Asian Masters
Angkor What?
245490
US
12 mar 2019


Euro Semi Pro
Finnish Flash
251251
US
12 mar 2019



TOTAL POINTS
1741496


SKILL GAMES, total points missing in region's leaderboard: 400072


TRACK NAME
POINTS
REGION
RECORD DATE


Flaming Man
215507
US
12 mar 2019


Hurdles From Hell
184565
US
12 mar 2019


TOTAL POINTS
400072


So yeah... this is why when I go to Region's Leaderboard it doesn't add up correctly ;)

From March 8 to 20, I was in the US to it confirms my suspicious.

In my opinion, an easy fix that it makes a lot of sense to me is to just show my position in the region's leaderboard considering all my points in the game. Seems to me that the game code is filtering my points by my current region and not just filtering players in the current region.

The filtering the way it is kind of makes sense but from a player's point of view, I just want to see my current position in my current region leaderboard considering all the points I've earned. The points I got it when I was in another region and got recorded in that region should be counted as well.

Sorry for the long post but wanted to get all that out to help you out.

Thanks!

lucaslongaray
09-01-2019, 12:25 AM
In the meantime, a workaround is to look for a track were you don't have a record saved with your correct region and try to improve your time :D

If you improve your own record it will save it again and with your current region :cool:

lucaslongaray
09-01-2019, 05:56 AM
Improved all my times recorded with different region and now my points are correct :D

https://screenshotscontent-d5002.xboxlive.com/xuid-2533274939415016-private/5ba5b9de-6ea9-4342-9a48-74cb602c01fc.PNG?sv=2015-12-11&sr=b&si=DefaultAccess&sig=xA2C097dwv6vdo2q8Li4xarsEkwBWodnSVikQyn9a0c%3D

Ubi-Raziel
11-21-2019, 04:20 PM
Improved all my times recorded with different region and now my points are correct :D

https://screenshotscontent-d5002.xboxlive.com/xuid-2533274939415016-private/5ba5b9de-6ea9-4342-9a48-74cb602c01fc.PNG?sv=2015-12-11&sr=b&si=DefaultAccess&sig=xA2C097dwv6vdo2q8Li4xarsEkwBWodnSVikQyn9a0c%3D

Hey! I'm sorry for taking so long to get back to you!

I'm very happy to see your stats are now all in sync :) the dev team investigated this issue and the only possible cause they were able to determine, was if the game thought you were connecting from a different region for a period of time. If you connected to a different data centre and acquired some points, it is added to your global rank, but not your regional rank.

Thanks for keeping us up to date!