View Full Version : Open Beta - Stuck at Connecting Screen Forever

03-01-2019, 05:38 PM
No matter what I do, I can't get passed the first "connecting" screen in the Beta.

This first happened to me toward the end of the private beta, but I didn't really worry about it. However, now it's happening in the open beta too.

No matter how long I wait, or how many times I reset my game, uninstall and reinstall the game, restart my PC, and reset my internet connection, the game just sits at the connecting screen (the first one, before you even create a character, that says "connecting to The Division 2 online services"). I have also made sure the game is not blocked by Windows firewall or anything.

It can literally sit there for hours. It never even errors out.

Anyone know why, or have any ideas?

03-01-2019, 06:25 PM
I have the same issue, I checked everything from firewall to having all my driver up to date. Even after a fresh restart with nothing but the game running I still get a never ending loading screen.

03-02-2019, 03:32 AM

03-02-2019, 07:07 AM

Please, can a dev or someone respond to this? I would really like to try the beta. It's just stuck on a black windowed screen

03-02-2019, 10:44 PM
bump again.

03-02-2019, 11:24 PM
So I am having this same problem and currently waiting for the support staff to contact me back. I found that if I made a brand new account that I could get in just fine, just not on my main. So if you want to at least try the game while they work to resolve this try making a new account.

03-03-2019, 01:41 AM
Thanks guys for sharing your feedback with us!

- Scottie

03-03-2019, 11:08 PM
This is not even a feedback. This is a trouble shoot. How are you taking this as some kind of regular complaint? This is an insult to many customers and fans. Are you even really community representative or support?

The open beta ends tomorrow and no Ubisoft reps tend to even fix this issue and they just want people to buy the game without able to connect online. How ridiculous is that?

03-03-2019, 11:26 PM
I hold off on "buying" this game for sure, there's a few GLARING issuses surrounding this game ...one of them starting right at character creation, they used female Trolls rather than human females for some reason, (with a gentle sprinkling of males to throw some spice into your final decision ) if you ever get into the game you'll find out for yourself ...unfortunately.

03-04-2019, 07:10 PM

03-05-2019, 07:00 PM
Bump. This is seriously an insult and poor customer service.

03-09-2019, 09:05 PM

03-09-2019, 09:32 PM
The open Beta only went from 1.3. till 4.3. .... So there is no need to bump it further, since you and everybody else wont connect till release.

03-12-2019, 03:03 AM
If you don't know why this thread is being made from first place, then don't answer it with a wise guy statement.