View Full Version : Gear Crates not appearing

03-01-2019, 01:30 PM
I'm being awarded gear crates every time I rank up a level but they are not being issued. It just shows that I have 0 crates.
This has been happening over the last 24 hours from around level 82 up to my current level 94. I have tried purchasing a crate and that works fine.
I'm not really fussed about the crates, to be honest, but I just thought I would let you know :)

03-02-2019, 12:20 AM
If you go to the customization tab if you press Y you should be brought to a store where you can see items you can get in gear crates for trial coins. So you choose what you get. Hope that helps!

03-03-2019, 05:06 PM
same for me not had any since 80 something

03-04-2019, 03:38 AM
Hey, just popping in to say I've reported this issue to the team and we're having it looked into!

03-04-2019, 01:51 PM
At level 83 for me, crates stopped working. I am now level 114. I also had an item inventory glitch and that appeared to cause the issue. When I try to sell I get a "ROACH" error....

03-04-2019, 02:06 PM
I forgot to mention that I have received only 1 crate since level 83 that I could see posted and was able to open and that was around level 105 or so.

03-07-2019, 05:03 AM
I'm level 148 and since about level 83 crates are rewarded but dont show up.

03-08-2019, 04:54 PM
This issue is still under investigation.

Thank you all for your patience.

03-12-2019, 12:29 AM
Just to say this has also happened to me. Think they stopped appearing around level 83, on around 92 now. Putting off doing a 3 player challenge for a challenger crate until fixed. Don't mind so much if I've missed out on things that can be bought with cogs but anything that is unlock with progress I hope I haven't missed out on. Thanks RedLynx for making a truly awesome game btw. Missed Evolution so much, this is exactly what I wanted. Hope lots of people buy it - you deserve it for making this masterpiece..:)

04-19-2019, 06:23 PM
Yeah, same things been happening with me, thought it might have been switched from every level to specific ones when you hit a certain level. Last 10-15 level ups have said I got a crate but got nothing :confused:

04-22-2019, 10:12 AM
Same Thing here..rewards pop up after lvl up..but nothing there...

04-28-2019, 02:35 PM
This issue is still under investigation.

Thank you all for your patience.

Has there been any update on this?

04-30-2019, 10:17 AM
Looking for an update on this. I've not received crates for a long time now too. I didn't get any crates for the Easter event either. There are so many bugs with this game!

04-30-2019, 03:28 PM
I'd guess I've missed out on 75-100+ crates, including all the easter ones. Pretty lame

05-03-2019, 03:08 PM
Hello everyone. We don't have an update on this just yet I'm afraid.

We are consistently checking the progress with the investigation, so we will communicate on the forums once we have more information.

I'm sorry for the inconvenience, I know this is not an ideal experience.

06-09-2019, 02:22 AM
Just had the same issue. Hit level 82 or 83 and no longer receiving crates. I waited to buy the game because of all the issues I've been reading about hoping it got fixed before I hopped on board. I just got it two days ago with the latest sale and now I feel like I can't progress any further without losing out on rewards. So as of right now I got two days of gameplay and up to hard unlocked for my money's worth.