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View Full Version : (ISSUE) I can't still unlocking Open Beta Items Rewards



Topitoomay
02-27-2019, 03:29 PM
I was already participated Trials Rising Open Beta from a week ago, but I can't still unlock Trials Turbo Bike and the Open Beta Helmet Because They still locked or something still locked issue... :(
https://imgur.com/a/m34aM7e

However. I was played Trials Rising the Full Game today and i was preordered it with Gold Edition,
Also, a week ago, I was already played the Open Beta Because I already participated the beta.
https://imgur.com/a/rqF0R9M
so Please someone needs help to how i can unlock Trials Turbo Bike and the Open Beta Helmet Because I was already participated and played Trials Rising Open Beta from week ago. Thanks! :(

UbiMatcha
02-27-2019, 03:52 PM
Hey Topitoomay! Would you be able to open a support ticket (https://support.ubi.com/en-GB/Cases/New) with us?
Please provide a fullscreen image showing your Ubisoft Club rewards locked, with your username visible.
Once we have the image, we will escalate your support case to the Trials Rising team for investigation.
Thanks!

machine4578
02-27-2019, 05:51 PM
i am having the exact same issue, i played the open beta and even unlocked the trials turbo bike in the open beta and still have both rewards locked on my full version(gold edition).

UULaCrevette
02-27-2019, 09:32 PM
I have exactly the same problem, I played in the closed and open beta, I finished everything, all unlocked, the turbo bike too, and these two rewards are blocked on Uplay ! Please, fix that !
Thanks

Topitoomay
02-28-2019, 02:20 AM
I agree! they need to fix Trials Turbo Bike and the Open Beta Helmet Issue Locked

Legion-495
02-28-2019, 02:05 PM
Jup goes for me too.

Ubi-Wusky
02-28-2019, 02:50 PM
Hey all!

Like Matcha mentions above, for those of you who have the item showing locked in your Ubisoft Club could you make a support ticket here (https://support.ubi.com/en-GB/Cases/New) and include information on which beta it was you played on, which rewards specifically you have locked still and also a screenshot showing the locked rewards with your username? Thanks so much :D

Legion-495
02-28-2019, 03:45 PM
Such a hassle. So effectively you don't know yourself who played Beta, ha?
Btw " Ubi-Wusky". Perfect Nickname :)

UbiMatcha
02-28-2019, 04:16 PM
Hey Legion-495! Apologies for the inconvenience! We'll need a screenshot of your locked rewards so we can compare this to what you should have received :D

sarmaxion
03-05-2019, 02:54 AM
Ticket #08141271 still no response or update after more then 6 days. Same issue.

MrTrane_
03-13-2019, 12:45 PM
Have the same issue, contacted ubisoft, got response 2 times already, the second says they ''are working on resolving this issue'', so well, we have to wait.

sarmaxion
03-13-2019, 03:00 PM
I have the same issue. I have opened my ticket #08141271 on February 26th. Only after insisting on an answer I got any kind of response from the support and they said they are investigating it. After that again after many days I insisted on a response got the same answer.Today my ticket closed automatically and the issue has not been resolved off course. I still can't unlock the rewards for participating in Open beta. I have reopened it by commenting. This is getting rridiculous.