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View Full Version : [RESOLVED] No Gold Edition Rewards, only Pre-Order Items



MetaIGear
02-27-2019, 12:00 AM
I have not received my Gold Edition items yet, only the pre-order items

are they not released yet? because I could swear I've seen ghosts wear the samurai helmet

is there special procedure to unlock them?

uncle_jam
02-27-2019, 01:22 AM
Same issue for me on Uplay (PC). I have also seen players online with those items.

Manujito
02-27-2019, 01:47 AM
Didn't even realize, but same problem for me (Uplay-PC), I got the Jungle RIder Pack (Gorilla) and the Wild West RIder Pack, but i DO NOT HAVE:

- Stuntman Rider Pack
- Samurai Item Pack

I'm in no hurry, but it would be nice to have them as I should.

xIKyuI
02-27-2019, 05:07 AM
Same here

StingrayX
02-27-2019, 06:08 AM
I can't find any of these. I downloaded all of them to my PS4 and it says I have them all installed, can't find them on my avatar creator.

UbiMatcha
02-27-2019, 11:59 AM
Hey guys! We've put together an FAQ here (https://support.ubi.com/en-GB/faqs/000039039/I-cannot-find-my-content-in-Trials-Rising-TR) to help you check whether you have redeemed your content correctly for your platform.
If you're still having issues after that please let us know, thanks!

MetaIGear
02-27-2019, 04:01 PM
Yea I bought it on Uplay directly and the pre-order items appeared without any neccesary action on my part.

Clearly there is a bug in the system where people who bought the gold edition havent received their gold items yet

UbiMatcha
02-27-2019, 04:36 PM
Thanks for confirming! Would you be able to create a support ticket (https://support.ubi.com/en-GB/Cases/New) with us?
Please also attach an image of your proof of purchase, thanks!

Evilworm1
02-27-2019, 06:40 PM
Didn't recieve any GOLD content either. I guess thats the thanks you get for buying the game before release, AND for paying extra. Things like this happens in almost every Ubisoft game I have. Time to stop paying for Ubisoft games again. You make sweet games, but you have not understood customer relationship at all in all these years.

Manujito
02-27-2019, 07:53 PM
I sent a support ticket for the issue. Is proof of purchase really necessary since you should be able to see it on my account?

Tonza10
02-27-2019, 10:03 PM
Same problem here, cannot find gold edition items anywhere :confused:

StingrayX
02-27-2019, 10:40 PM
So I turned the game back on today and I received the notifications for the gold items, I do not see them in my rider gear though.

Topitoomay
02-28-2019, 02:17 AM
Same issue here...

TeriXeri
02-28-2019, 02:36 AM
Same here, only the Gold Edition items are missing (Samurai/Stuntman Rider)

The DLC is shown as Owned in my account.

I bought it directly via Uplay.

Manujito
02-28-2019, 01:38 PM
The ticket system is a joke. They want proof of my in-game items to verify that I did not receive them. That's just stupid.

MetaIGear
02-28-2019, 04:15 PM
Randomly received them ingame just now

Manujito
02-28-2019, 04:17 PM
Same thing, just now.

UbiMatcha
02-28-2019, 04:23 PM
Thanks for confirming guys, I'm glad to hear you've received your items!

Topitoomay
02-28-2019, 05:22 PM
Same here! i think the Ubisoft Support Team is busy...
I want to received my items including the Trials Turbo Bike and the Open Beta Helmet and I was already participated and played the Open Beta from a week ago. :(

Evilworm1
03-01-2019, 12:25 AM
Agreed Manujito. They want proof from me too. Even if I told them my UPLAY client shows GOLD edition but I missing stuff ingame. I did get the samurai helmet (no uniform?) and the stuntman clothes today.
Anyone know what extra tracks are in the gold pack?

Manujito
03-01-2019, 05:09 AM
https://images-na.ssl-images-amazon.com/images/I/710eNyro-LL.AC_SL1000_.jpg

xIKyuI
03-01-2019, 06:37 PM
Just received them too. Thanks !

StingrayX
03-09-2019, 06:01 PM
Still haven't received them. PS4