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View Full Version : Helium bike did not transfer from beta to release



skunkopaat
02-26-2019, 09:11 AM
Like the title says, the helium bike did not transfer from the open beta to release.

I bought it in-game, and it said clearly that it would transfer over, but it didn't.

What I did, was buy it in the beta. But when I wanted to pre-order in-game, the beta was allready closed. I went to proceed buying the pre-order from the playstation store and when I started gaming, it wasn't there and i could not redeem it.

I was logged in with my ubisoft account.

My PSN is skunk_o_paat and my ubisoft account is, well, skunkopaat.

I hope this can me resolved! I wil gladly provide more information when asked for.

JolanXBL
02-26-2019, 10:13 AM
Me as well. Gamertag Jolanxbl-360.
Bought the Helium in the Open Beta and it's locked with a price of 35 Acorns or 10,000 gears.

UbiMatcha
02-26-2019, 10:47 AM
Hey JolanXBL! Are you able to log out of your Ubisoft account, and try again?

skunkopaat
02-26-2019, 12:58 PM
I did, but it made no difference. I did get the exhaust thingy though.

Tigerriot
02-26-2019, 01:57 PM
I noticed the same thing on my PS4. Unlocked the helium in the beta but it didnít give it to me in game. Itís asking me to pay 10,000 credits in game to unlock it.

vicheous
02-26-2019, 02:20 PM
Same here on PS4

Ubi-Houck
02-26-2019, 05:38 PM
Hi everyone,

I just wanted to be clear that no progression would transfer (https://support.ubi.com/en-GB/Faqs/000036752/Progression-from-the-Beta-to-the-release-version-of-the-game-TR) from the Beta to the released version. You can get the Trials Turbo Bike for the Helium Bike! That can be found in the Club rewards section.

Thanks!

vicheous
02-26-2019, 06:00 PM
Ouch!

skunkopaat
02-26-2019, 07:38 PM
I looked it up, and well, to be honest, the description is kind of misleading. At least for me. English is not my native language and I really thought it was the bike itself hence the item called trials turbo bike. Oh well, time to grind. Happy riding

https://i.imgur.com/Rl3AZM6.jpg

UbiMorning
02-26-2019, 11:16 PM
Hi guys! Here is an FAQ (https://support.ubi.com/en-US/faqs/000040805/Getting-the-Trials-Turbo-Bike-TR) clarifying this reward. If you played during the Open Beta and put the Turbo device on the Helium bike while playing the Open Beta, you should also have access to it on the live version.

DetonatoR-1973
03-06-2019, 12:12 PM
Hi,

I can confirm it does transfer over on my PS4, but there's a typo in the starting up screen at least in Dutch translation: (the html codes are visible instead of rendered)

https://i.imgur.com/IIH05ml.jpg