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View Full Version : Connection issues? Check here!



ubi--unicorn
02-21-2019, 12:21 AM
If you are experiencing issues with your connection, please check out our connectivity troubleshooting guide here (PS4 (https://support.ubi.com/en-US/Faqs/000036606/Connectivity-issues-in-Trials-Rising-on-PS4-TR), PC (https://support.ubi.com/en-US/Faqs/000036604/Connectivity-issues-in-Trials-Rising-on-PC-TR), Xbox One (https://support.ubi.com/en-US/Faqs/000036605/Connectivity-issues-in-Trials-Rising-on-Xbox-One-TR), Switch (https://support.ubi.com/en-GB/Faqs/000036607/Connectivity-issues-in-Trials-Rising-on-Nintendo-Switch-TR/))

We also strongly recommend setting up a static IP for your PC/Console. Instructions on how to do this can be found here: PC (https://support.ubi.com/en-GB/Faqs/000025505/Setting-up-a-static-IP-address-for-PC/), PS4 (https://support.ubi.com/en-GB/faqs/000025511/Setting-up-a-static-IP-address-for-PS4/), Xbox One (https://support.ubi.com/en-GB/faqs/000025508/Setting-up-a-static-IP-address-for-Xbox-One/).

If you are still experiencing issues, please feel free to create a post (https://forums.ubi.com/showthread.php/2000321-*READ-FIRST-BEFORE-POSTING*-Help-us-help-you!). Please include the error code [if receiving one], your region, and your ISP.

Example: [Error Code] Eastern US, Comcast.


You can also reach out to Ubisoft Support here (http://ubi.li/dzqpu). If reaching out to support via our ticketing system, please include a screenshot of your port forwarding (http://ubi.li/8emda). Please do not post this information to the forums.