View Full Version : *READ FIRST BEFORE POSTING* Help us help you!

02-20-2019, 11:54 PM
Hello and welcome to the Trials Rising Open Beta support forums. This forum is for technical support. If you would like to give a suggestion or feedback, please do so in Suggestions (https://forums.ubi.com/forumdisplay.php/1977-Suggestions) or General Discussion (https://forums.ubi.com/forumdisplay.php/1974-General-Discussion).

To get the fastest and the best help for your issue, please include as much of the information requested below as possible in your post.

To start, please include a title that is descriptive of the issue you are experiencing. Ideally, the title should give other posters an idea of the issue before they click on the issue. We also highly recommend including the platform at the beginning of your post in brackets.

An example of a good title: [PC] Ubisoft Service is currently unavailable error
An example of a bad title: HELP ME PLEASE

In your post, you should be as precise and descriptive as possible. We recommend the following template for the posts:

A short description of the issue. Please include any error codes here.
When the issue started to occur and what you were doing when it first started. Some things to consider would be if the issue started after a cut scene, after an update, during a specific part of the game.
Are you able to recreate the issue? If so, please include recreation steps on how you encounter this issue.
Have you tried any troubleshooting? We recommend the steps in these posts (PC, (https://forums.ubi.com/showthread.php/2000326-PC-troubleshooting-for-various-issues) Console (https://forums.ubi.com/showthread.php/2000327-Console-troubleshooting-for-various-issues)) as a starting point for any issues. Please let us know if you’ve completed these steps prior to creating your post.
Your computer’s specifications. If you are not sure of your specifications, you can run a DXDIAG report (http://ubi.li/gsv9e). After you have ran the DXDIAG report, please tell us the following: Operating System, processor, memory (RAM), and display card (graphics card) name.

Example: Windows 10 Home 64-bit (10.0, Build 16299). Intel Core i5-8350U CPU @1.70 GHx (8 CPUs). 8192MB RAM. NVidea GeForce GTX 970

Any screenshots or video of the issue, if possible. Please upload these to a hosting site, such as Imgur or YouTube.
If you’ve reached out to Ubisoft Support through our ticketing system, please include your support ticket reference number as well.