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View Full Version : Can't redeem Far Cry 5 rewards in New Dawn on Ps4



Vannars
02-15-2019, 02:17 PM
I played Far Cry 5 on Xbox One completed the campaign and liberated Dutch''s island. I'm playing Far Cry New Dawn on Ps4 and I can't unlock the Rook outfit or the Sin Eater shotgun. It says I need to complete far cry 5 campaign and liberate the island...
I thought Ubisoft club had cross platform rewards... so shouldn't I be able to use these items? I've had other games that never had this problem so I'm wondering what I'm doing wrong here.

Ubi-Trippn
02-15-2019, 03:38 PM
Hi Vannars,

I checked your account and confirmed they were not indeed unlocked please check again now.
If you're playing at the moment you may need to restart the game.

Hypepsi75
02-15-2019, 05:18 PM
Iím having the exact same issue, but I played Far Cry 5 on PC and I completed the campaign and liberated Dutch''s island. I'm currently playing Far Cry New Dawn on Ps4 and I can't unlock the Rook outfit or the Sin Eater shotgun. It says I need to complete the Far Cry 5 campaign and liberate the island, but I have already done that. Is there a way to fix this?

Ubi-Baron
02-15-2019, 06:31 PM
Thanks for contacting us, Hypepsi75

They should be unlocked for you now.

Kikiyatman
02-15-2019, 08:15 PM
Hi

For me it's only the shotgun I can't redeem. I got the outfit no problem, but for some reason can't get the shotty. Is there any way to fix this? Thanks in advance

Ubi-Baron
02-15-2019, 08:56 PM
Hi Kikiyatman

Just to confirm did you complete Far Cry 5? As the Shotgun was for completing the main campaign whereas the outfit was just for finishing the first island.

MEZ-970
02-15-2019, 09:03 PM
Beat the game and started a new file, but I still have the stats on my Ubi account and my PS4 trophies.

kevsmart
02-16-2019, 03:53 AM
Same issue for me, beat 5 on Xbox One and now on PS4 I can't redeem the shotgun or the outfit.

Davinche66
02-16-2019, 07:17 AM
I also completed Far Cry 5 on PS4, Iím playing New Dawn on Xbox One and the rewards are not unlocking from 5.

Ubi-Mullac
02-16-2019, 10:24 AM
We are aware of this and are looking into it now :)

Krimsin718
02-17-2019, 07:42 AM
Same Here. On PS4. Canít Unlock Sin Eater

tungmass
02-17-2019, 04:18 PM
I also finished Far Cry 5 on ps4 and am unable to access new dawn rewards. Could you please also look into this and make them accessible if possible.Thank you.

UbiGabrinth
02-17-2019, 09:48 PM
Thanks for reaching out. As Mullac said, this is being looked into. :)

GrimReaper4383
02-19-2019, 01:42 AM
I can't get the Survival Pack to unlock. Even though I've signed for the news letter.

Apollycon
02-19-2019, 04:26 AM
Hello I'm also having the same problem. I cant redeem the rewards you get for liberating Dutch's island and also beating far cry 5? I own Far Cry 5 on pc and I got Far Cry new dawn on the ps4. Is there any way I could get this fixed. My ps4 account is also link to my Uplay account.

Ubi-Swaggins
02-19-2019, 09:54 AM
Hey folks,

This has been reported to the team and we are looking into it.

Apologies for any inconvenience.

AiMacD
02-22-2019, 10:12 PM
Completed far cry 5 but canít unlock room outfit

Ubi-Swaggins
02-24-2019, 11:27 AM
Hey AiMacD,

It has been passed to the dev team.

Cheers.

diopancetta
02-25-2019, 03:08 PM
Same here, fc5 on ps4, fcnd on xbox one

UbiGabrinth
02-26-2019, 12:54 AM
Please let me know if it works to go to the following URL using the platform on which you completed Far Cry 5:

club.ubisoft.com/en-CA/game/far-cry-new-dawn/PC/rewards

club.ubisoft.com/en-CA/game/far-cry-new-dawn/PS4/rewards

Apollycon
02-26-2019, 01:25 AM
Hello, I tried both of the links and it still doesn't show that I can redeem my rewards for far cry new dawn.

Apollycon
02-26-2019, 01:27 AM
Please let me know if it works to go to the following URL using the platform on which you completed Far Cry 5:

club.ubisoft.com/en-CA/game/far-cry-new-dawn/PC/rewards

club.ubisoft.com/en-CA/game/far-cry-new-dawn/PS4/rewards

I tried the links and it still won't let me redeem my far cry 5 rewards for far cry new dawn

Hendermach
03-19-2019, 06:10 PM
I completed Far Cry 5 on PC but have New Dawn on PS4. I tried both links but neither show access.

unchartedcoma
03-20-2019, 07:22 PM
I also completed Far Cry 5 and cannot receive any of the rewards for doing so.

jsizzle7x7
03-24-2019, 12:29 AM
I beat Far Cry 5 on PS4 but I can't unlock items for New Dawn in PC



What gives??

syberthug
03-25-2019, 01:18 AM
I completed Far Cry 5 in fact I platinumed it. But does not unlock the reward.

Psn: syberthug

notMagixian
03-25-2019, 06:03 PM
I'm having the same issues as the OP. I got FC5 on Xbox One and I can't redeem the Rewards in New Dawn on PS4. pls help

SlenderBrine761
03-28-2019, 12:04 AM
I'm having the same exact problem. I beat Far Cry 5 on Xbox One. But I got Far Cry New Dawn for PS4, and I can't redeem the rook outfit or sin eater shotgun

Phenioexcreed
03-30-2019, 03:46 AM
We are aware of this and are looking into it now :)

I can't unlock the rook outfit for far cry new dawn, I lerberatited dutch's island along time ago, but still says I didn't. Do I have have to finish the game for it to unlock or is this a glitch.

Ubi-Baron
04-06-2019, 02:10 PM
You should get the Rook outfit for just finishing the island, as the Sin Eater is the reward for finishing the game.

If you haven't already, I'd advise speaking with the Support Team through the site here (support.ubi.com).

Thanks

Yomaj
04-07-2019, 10:52 PM
I beat Far Cry 5 on the PS4, but I have New Dawn on the PC. Despite having beaten 5, it will not let me redeem the rewards in New Dawn. I submitted a ticket about this issue and was told the rewards are not cross-platform, but this thread suggests otherwise. Is there a way I could get the rewards or is it true that they aren't cross-platform? It just seems that everywhere I read about this, it's said that they are cross-platform.

Ubi-Gumdrops
04-11-2019, 09:05 AM
Hey Yomaj! Apologies for the miscommunication, the rewards are indeed cross-platform. They should be unlocked on your account now.

BlackOpsGirl44
04-13-2019, 05:39 AM
I completed farcry 5 on PlayStation 4 and have restarted with new game+ but I also have farcry new dawn on ps4. Do I have to refinish the game to unlock sin eater or is this a bug?

Ubi-Ginge
04-14-2019, 03:31 AM
Hey BlackOpsGirl44 :)

The Sin Eater should now be unlocked on your account ;)

NovelBarrel
04-14-2019, 08:19 PM
Hello, I'm also having this problem. I have Far Cry 5 on my Xbox, but New Dawn on my PC. I haven't completed the game, but have liberated Dutch's Island. I cannot get access to the Rook Outfit. Please Help

Lasersnail
04-16-2019, 08:04 PM
i also have this issue i played farcry 5 on xbx 1 and am currently playing new dawn on ps4. and i still dont have the outfit or the shotgun

jeffjeffetyjeff
05-03-2019, 05:40 AM
I have completed far cry 5 and Iím unable to access the rewards for new dawn.

Please advise

Shawn

audoddity
05-16-2019, 05:58 PM
I have Far Cry 5 100% completed yet donít have the ďSin EaterĒ D2 Shotgun or Rook outfit unlocked. Iíve heard the rewards are cross-platform compatible but played Far Cry 5 on XB1 through hard copy and am playing Far Cry New Dawn on PS4 through digital download if that matters.

UbiMorning
05-16-2019, 09:46 PM
@NovelBarrel, @Lasersnail, @jeffjeffetyjeff, and @audoddity, I have added the proper rewards to your accounts!

MaterialSlinky1
06-11-2019, 08:06 PM
I'm having exactly the same issue played 5 on Xbox and new dawn on PS4

Ubi-Ginge
06-13-2019, 03:49 AM
Hey MaterialSlinky1!
I have manually added the Sin Eater onto your account.
It should be available next time you log in to the game :)

dancinginfans
06-14-2019, 03:53 PM
Beat far cry 5, no D2 sineater on New Dawn. Both on PS4

MaterialSlinky1
06-15-2019, 09:35 AM
Thanks @Ubi-Ginge, any chance you could please unlock the roof outfit too, should've clarified I needed both.

davesbrew
06-20-2019, 12:38 PM
I also completed Far Cry 5 on Xbox One, and the Far Cry 5 rewards for New Dawn both improperly show as locked. Will you please manually unlock both these rewards?

UbiGabrinth
06-20-2019, 08:01 PM
@davesbrew - I see you have 'Together Forever' meaning you completed Far Cry 5, so I've added the items for you in Far Cry New Dawn.

@MaterialSlinky1 - I see both items on your account. Let me know if you have any further troubles!

@dancinginfans - I do not see 'Together Forever' on your account, so I'm not able to add this content.

guest-dHuovgeH
06-24-2019, 08:08 PM
I'm also having the same issue as everyone else on this thread. I beat Far Cry 5 on the Xbox, started a new game, and then synced my Ubisoft account, so I understand why I don't have the Sin Eater(its ok, I don't really want it). I did some things on the new game, including liberating Dutchs Island, but it still says I haven't beat it on Far Cry New Dawn(which I have on PS4). How do I fix this?

commarine
06-29-2019, 09:53 PM
Hi, I can't redeem the Sin Eater D2 in Far Cry New Dawn. I've completed Far Cry 5 and was able to redeem the rookie clothing pack. I've have both games for the PS4

UbiGabrinth
06-30-2019, 09:17 PM
@guest-dHuovgeH - I see that you have The Spark and Together Forever so I added the Rook outfit and the Sin Eater.

@commarine - I do not see Together Forever on your account, so I cannot add Sin Eater.

guest-dHuovgeH
07-01-2019, 03:06 AM
@UbiGabrinth thank you SO MUCH! You have know idea how aggravating it was

Picassotje
07-01-2019, 12:02 PM
Hello

I have completed Far Cry 5 too and canít redeem the D2.
Could somebody make it redeemable please?

Ubi-Ginge
07-05-2019, 04:37 AM
Hi Picassotje!
I am unable to see the challenge Together Forever fron Far Cry 5 on your account, so we are unable to activate the Sin Eater

Propbndr
08-11-2019, 02:16 PM
I completed the Far Cry 5 Campaign. I started the Far Cry New Dawn game but, cannot redeem the Sin Eater shot gun. I was able to redeem the Rook Deputy outfit

Ubi-Woofer
08-14-2019, 04:44 PM
I completed the Far Cry 5 Campaign. I started the Far Cry New Dawn game but, cannot redeem the Sin Eater shot gun. I was able to redeem the Rook Deputy outfit

Thanks for letting us know that you're also affected by this, Propbndr. Having checked over your account, I'm afraid that I cannot see the "Together Forever" challenge for completing Far Cry 5 unlocked, so I'm unable to manually add the Sin Eater shotgun for you at this time.

Mobiuscorpus
08-20-2019, 04:18 AM
I am also unable to unlock the Rook outfit or the Sin Eater. I beat FC5 on PC, and am playing FC: New Dawn on PS4.

Ubi-Keo
08-20-2019, 12:31 PM
I am also unable to unlock the Rook outfit or the Sin Eater. I beat FC5 on PC, and am playing FC: New Dawn on PS4.

I have checked your account and can see you have completed the required actions to unlock those rewards. I have manually unlocked these for you and they should be available next time you play the game.

SwiftTN
08-21-2019, 04:59 PM
Have just completed the story side missions hunts nearly everything and still canít receive the two locked rewards 😭 please fix this Ubisoft

UbiMorning
08-29-2019, 05:41 PM
Hi SwiftTN! I do not see Far Cry 5 under your Ubisoft account currently. Can you submit a ticket (support.ubi.com/Cases/New) regarding this reward? Be sure to include what your XB username is.

Bigscoper
08-30-2019, 05:32 PM
You have to choose Resist and not Walk Away in the last mission to get the shotgun.

gt500ftw
09-06-2019, 04:51 AM
Same here. Completed the FC5 campaign and am halfway thru on a new FC5 playthrough but can't access the sin eater in New Dawn.

Arghard
09-09-2019, 07:52 PM
Hello. Similar issue as above posts. I completed Far Cry 5 (loved it) on PS4 but cannot redeem New Dawn rewards on Xbox. Thank you in advance.

Ubi-Gumdrops
09-11-2019, 09:50 AM
Same here. Completed the FC5 campaign and am halfway thru on a new FC5 playthrough but can't access the sin eater in New Dawn.

Hey there! This doesn't seem to show on the account you're posting from, do you have an alternative Ubisoft account?


Hello. Similar issue as above posts. I completed Far Cry 5 (loved it) on PS4 but cannot redeem New Dawn rewards on Xbox. Thank you in advance.

This should be available to you now Arghard, let me know if you get stuck with anything!

Arghard
09-11-2019, 07:03 PM
Confirmed and appreciated. Thanks!

Scamguin
09-19-2019, 11:35 AM
Do i need to buy the reward outfit AND complete FC5 on infamous to use it in New Dawn ?
i have done the former but not the latter.

edit : nevermind it unlocked itself after a while

Jmario2002
09-28-2019, 04:35 AM
I finished Far Cry 5 on PS4 but can't get the rook outfit nor the sin eater in Far Cry New Dawn on pc

M8_E
10-01-2019, 03:30 PM
I'm having the same issue, completed fc5 on Xbox, got the 'together forever' award. Now playing new dawn on ps4 and can't unlock shotgun or outfit. Please help. Many thanks.

Dannnjh
10-01-2019, 05:56 PM
Same here, definitely completed the FC5 campaign but can't unlock the D2

Daltero
10-08-2019, 05:04 PM
Hey, same issue here too. I completed FC5 on Xbox One but can't access the Sin Eater D2 and the Rook outfit on New Dawn on PS4. If anyone can help out then that'd be great :)

Larry61840
11-06-2019, 03:16 PM
Hey, same issue here too. I completed FC5 on Xbox One but can't access the Sin Eater D2 and the Rook outfit on New Dawn on PS4. If anyone can help out then that'd be great :)

I have same issue. Have completed FC5 on PS4 several times and can get Rook outfit, but cannot get Sin Eater D2. Don't know why?

UbiGabrinth
11-06-2019, 08:02 PM
Dannnjh - I see that the items were unlocked already. :)

Jmario2002, M8_E, and Daltero - I see you have the prerequisite Far Cry 5 Club challenges completed, so I added the items to your Far Cry New Dawn accounts!

Larry61840 - This account on the forums doesn't seem to be the same Ubisoft account where you play Far Cry 5 and Far Cry New Dawn. Let us know what account you use, and we'll do our best to help. :)

Larry61840
11-07-2019, 02:24 PM
On Far Cry 5 my account name was my PS4 name - L4041BoomBoom.
Didn't sign in here with it because it asked for my email, etc.

Ubi-Mark.
11-08-2019, 02:45 PM
On Far Cry 5 my account name was my PS4 name - L4041BoomBoom.
Didn't sign in here with it because it asked for my email, etc.

Thank you for the update, Larry61840! I unlocked Sin Eater for you. Happy gaming! :D

Larry61840
11-08-2019, 03:56 PM
Thank you so much. I appreciate your efforts and timely attention.

Ubi-Mark.
11-09-2019, 04:07 PM
Thank you so much. I appreciate your efforts and timely attention.

No worries, always happy to help! :)

BettyGrizdale
11-10-2019, 09:42 PM
Hi, I am having the same issue. I canít get the Sun Eater. I have completed Far Cry 5.

Ubi-Keo
11-11-2019, 01:22 PM
Hi, I am having the same issue. I can’t get the Sun Eater. I have completed Far Cry 5.

I have checked your account and the action for Far Cry 5 'Together Forever' has not unlocked, which indicates the campaign in Far Cry 5 was not completed, this is why the you are unable to unlock the reward 'Sin Eater'.

If you are able to provide a screenshot from Far Cry 5 to show that you have completed the campaign then I can unlock the reward manually for you.

f21596
11-29-2019, 10:06 PM
Thanks for contacting us, Hypepsi75

They should be unlocked for you now.

I am playing new dawn on Xbox one and I beat fc5 on PS4. Why is it saying I haven't beaten the campaign? I have 100 percent completion on the fc5 campaign.

guest-IYF2at0K
11-30-2019, 01:30 AM
already redeemed the ubisoft club reward but not unlocked ingame

D-Red09
12-06-2019, 08:24 PM
Hi there!

I'm also having the same issue. I have completed Far Cry 5 on X Box (double-checked and Together Forever is checked off as completed) and am unable to unlock Rook or Sin Eater in Far Cry New Dawn for PS4.

Thank you!

Grimtongue
12-07-2019, 07:46 AM
same as everyone else. beat the game can't get the rewards.

FATAL JOHNO
12-10-2019, 07:57 AM
I am also having the same problem finished fc5 completely on xbone and new dawn on PS4 can't get the two rewards.

Ubi-Houck
12-11-2019, 11:08 AM
Hi everyone!

Please do reach out to our team (https://support.ubi.com/Contact) to let us know which reward you still do not have and an image showing you completed the requirement.

Thanks!

Wrekruit.SMILEY
12-26-2019, 12:34 PM
Hi Ubi-Trippn

I'm also having the same problem right now, I have finished Far Cry 5 on my Xbox One and I can't redeem the Rook outfit and the Sin Eater shotgun on my Far Cry New Dawn PC/Steam Version... Pleaseee Help me

Wrekruit.SMILEY
12-26-2019, 12:49 PM
https://scontent.fmnl8-1.fna.fbcdn.net/v/t1.15752-9/80805874_1323148421201482_6599985851881488384_n.jp g?_nc_cat=102&_nc_oc=AQkFMKOH8yfj3stCj3i9WKPxO5H4CK6abH762O7bEtC 6gXmAZ5_dJnJ7P-lnLBLZmA4&_nc_ht=scontent.fmnl8-1.fna&oh=410e550b3197563f8f86778f59f81f92&oe=5EA69211

ADAM87oo87
01-01-2020, 04:32 AM
i completed far cry 5 campaign but cant get the sin eater gun, it let me get the Rook outfit

NovelBarrel
01-12-2020, 08:15 AM
I played Far Cry New Dawn and the Rook Outfit and I still couldn't access it. When I check what games I have played Ubisoft Forms clearly says that I played Far Cry New Dawn on PC and Far Cry 5 on Xbox. I know that I haven't completed the game so I can't get the shotgun, but I should at least have access to the Rook Outfit. Please Help. Also I don't know how to put an image of proof. It says on the ubisoft Club website that I have completed Dutch's Island.

Ubi-Cupcake
01-18-2020, 08:05 PM
Hey everyone! We can help look into this issue for you. Please contact us directly here (https://support.ubi.com/Contact) along with screenshots of completing the challenge and the reward not unlocking.

Vega885
02-16-2020, 01:33 AM
I'm trying to unlock the Sin Eater and Rook rewards. I completed Far Cry 5 and liberated Dutch's Island. Help please. I'm not sure how to add a photo for proof. I have pictures of the Trophy unlocks.

UBI-Froggard
02-16-2020, 03:58 PM
I'm trying to unlock the Sin Eater and Rook rewards. I completed Far Cry 5 and liberated Dutch's Island. Help please. I'm not sure how to add a photo for proof. I have pictures of the Trophy unlocks.

The rewards have been unlocked for you now

Inspectah_Jazz
03-23-2020, 09:57 AM
Im having the same issue. i did unloc the rook outfit but the sin eater is still locked. while im playing far cry new dawn on ps4 adn i completed far cry 5 on ps4 to so its really weird that i cant unlock the shotgun. someone please help.

Ubi-Karl
03-23-2020, 07:49 PM
Im having the same issue. i did unloc the rook outfit but the sin eater is still locked. while im playing far cry new dawn on ps4 adn i completed far cry 5 on ps4 to so its really weird that i cant unlock the shotgun. someone please help.

Hey Inspectah_Jazz!

We're happy to look into this for you, however before we proceed, can you provide us with screenshot showing achievement 'Together Forever' unlocked?

Inspectah_Jazz
03-24-2020, 09:30 AM
how do i send screenshots?

Inspectah_Jazz
03-24-2020, 09:38 AM
ok i got the picture here https://paste.pics/642f5e9a121b19f0a669d33ec4bb7ede

UBI-Froggard
03-24-2020, 09:48 PM
ok i got the picture here https://paste.pics/642f5e9a121b19f0a669d33ec4bb7ede

Thanks, it has been unlocked for you now.

lrtemple23
04-01-2020, 04:29 AM
We are aware of this and are looking into it now :)

Same issue. I completed Farcry 5 on PS4. Can't unlock the shotgun on New Dawn. Please help. Thx.

EnriqueGC98
04-11-2020, 11:44 PM
Hello I have the same issue. I finished the campaign on PS4 and I can't get the Sin Eater D2. Pls help.

Ubi-Orion
04-13-2020, 07:56 PM
Same issue. I completed Farcry 5 on PS4. Can't unlock the shotgun on New Dawn. Please help. Thx.


Hello I have the same issue. I finished the campaign on PS4 and I can't get the Sin Eater D2. Pls help.

Hey there folks!

I have manually unlocked that reward for you both. If you're currently in-game you might need to relog in order for this to reflect on your accounts.

kaykan86
04-24-2020, 03:39 AM
I beaten Far Cry 5 on Xbox. Playing new dawn on PS and the sin eater shotgun isn't unlocked.

UBI-Froggard
04-24-2020, 07:35 PM
I beaten Far Cry 5 on Xbox. Playing new dawn on PS and the sin eater shotgun isn't unlocked.

It is showing as unlocked on your account already. Can you provide a screenshot of it?

GalaktikD
05-08-2020, 06:52 PM
I'm having the same issue on the xbox one, i have both ganes currently installed and have completed far cry 5. Am i doing something wrong?

GalaktikD
05-08-2020, 06:56 PM
I'm playing in the xbox one and cant get sin eater to unlock. I have both games installed. Am i diing something wrong?

Ubi-Raziel
05-08-2020, 11:38 PM
Hey!

You're not doing anything wrong, this process should all be quick and easy.

After reviewing your account and I am unable to see the "Together Forever" achievement unlocked, which is what is acquired when completing Far Cry 5. Once this is unlocked you should then be able to redeem your reward.

You could try launching Far Cry 5 again while connected to the internet, to see if that syncs with Uplay.

If it does not work however, please provide us with an image of the Xbox Trophy "Together Forever" unlocked.

hamzeh-99
05-11-2020, 02:06 AM
Hey i have the same issue would u kindly help me
Here is the trophy

https://paste.pics/8XOQX

SietsuRyga
05-12-2020, 04:05 AM
https://psnprofiles.com/trophies/7419-far-cry-5/SietsuRyga
I have the Together Forever Trophy
I got it on June 2, 2018 at 3:26 am but I cant get the Shotgun

Ubi-Orion
05-12-2020, 10:44 PM
Hey i have the same issue would u kindly help me
Here is the trophy

https://paste.pics/8XOQX


https://psnprofiles.com/trophies/7419-far-cry-5/SietsuRyga
I have the Together Forever Trophy
I got it on June 2, 2018 at 3:26 am but I cant get the Shotgun


Hey there folks.

Thanks for providing those images. I've unlocked the reward on both your accounts now.

SUPERethan8002
05-31-2020, 02:16 AM
Hi

I finished FC5(XONE) but canít get the club rewards on FC New Dawn(PC), please help.

Ubi-Raziel
06-03-2020, 09:29 PM
Hi

I finished FC5(XONE) but can’t get the club rewards on FC New Dawn(PC), please help.

Hi :)

Can you please provide us with image(s) showing you have achieved the Xbox trophies for FC5 -

- Complete the Far Cry 5 campaign
- Liberate Dutch's island in Far Cry 5

Once we have the images, we will be able to resolve this for you!

SUPERethan8002
06-07-2020, 04:21 PM
file:///D:/Epic%20Games/Ubisoft/Annotation%202020-06-07%20101329.png
file:///C:/Users/Ethan/Pictures/Uplay/Annotation%202020-06-07%20101329.png

SUPERethan8002
06-07-2020, 04:33 PM
https://www.flickr.com/photos/188810423@N06/shares/50UE9s

SUPERethan8002
06-07-2020, 04:34 PM
please help

UBI-Froggard
06-07-2020, 05:37 PM
file:///D:/Epic%20Games/Ubisoft/Annotation%202020-06-07%20101329.png
file:///C:/Users/Ethan/Pictures/Uplay/Annotation%202020-06-07%20101329.png

We can't view these like this.

Please can you upload the images to a site somewhere and then use the "Insert Image" button in the quick reply box on the page to be able to insert the link to them.

Uitaire
06-11-2020, 05:18 AM
Good Evening,

I played Far Cry 5 on PS4 and completed the entire campaign.
I am also unable to unlock the rook outfit or the Sin Eater Shotgun in Far Cry New Dawn on PS4.

I used my PlayStation account Uitare1 which this account is linked to, I checked my trophies on the PSN account and they are there but I received no credit whatsoever on my Uplay account.

What can I do to resolve this issue?

Thank you,

Ubi-Spud
06-11-2020, 04:33 PM
Hey Uitaire!

Could you provide a screenshot showing that you have the trophy for completing Far Cry 5, with your PSN name visible in the image? If you do so, I will be able to sort this out for you! :)

Uitaire
06-13-2020, 05:47 PM
Hey Uitaire!

Could you provide a screenshot showing that you have the trophy for completing Far Cry 5, with your PSN name visible in the image? If you do so, I will be able to sort this out for you! :)

Good Morning,

It doesnt look like I can post screenshots on the forums,

I took photos with my phone but do not know where to place them in order for you to see them.

My PSN account Uitare1 is set to public so anyone is able to go and look at the trophies I have.

With these things in mind
Please advise.

V/r

Thank you,

Ubi-Raziel
06-13-2020, 09:09 PM
Good Morning,

It doesnt look like I can post screenshots on the forums,

I took photos with my phone but do not know where to place them in order for you to see them.

My PSN account Uitare1 is set to public so anyone is able to go and look at the trophies I have.

With these things in mind
Please advise.

V/r

Thank you,

Hello! I checked your account and I believe I found the issue.

Far Cry 5 was missing as a played game on your account which lead to these Actions / Challenges not being detected as completed. I have now added the game.

Please launch Far Cry 5 and load your save to sync your account. That should make your account realise your achievements and then make the rewards unlockable in Far Cry New Dawn.

If there are still any issues, please let us know and we'll see if can resolve this manually.

Thank you!

Clake_24
06-16-2020, 12:52 AM
Hi, I'm having the same issue. I completed farcry 5 on pc. Now I'm trying to redeem the shotgun reward on Xbox one. Can someone please help fix this issue? I sold my pc that's why I am playing on Xbox one now.

Ubi-Orion
06-16-2020, 08:56 PM
Hi, I'm having the same issue. I completed farcry 5 on pc. Now I'm trying to redeem the shotgun reward on Xbox one. Can someone please help fix this issue? I sold my pc that's why I am playing on Xbox one now.

Hey there!

Those should now be unlocked for you :D

ubiScottie66
07-26-2020, 11:38 PM
I've completed FarCry 5 and can't redeem sin eater in new dawn.

Carnifex928
07-29-2020, 09:03 PM
Hello - I'm also having issues claiming the Sin Eater D2 shotgun in Far Cry New Dawn Ps4 even though I recently finished the Far Cry 5 PS4 campaign; not sure how to attach a pic I took off my TV of the corresponding PS4 hidden trophy attached to this achievement - how would I go about doing that? Appreciate any help with this matter.

Ubi-TheBerry
07-29-2020, 09:15 PM
Hello - I'm also having issues claiming the Sin Eater D2 shotgun in Far Cry New Dawn Ps4 even though I recently finished the Far Cry 5 PS4 campaign; not sure how to attach a pic I took off my TV of the corresponding PS4 hidden trophy attached to this achievement - how would I go about doing that? Appreciate any help with this matter.

Hey there!

There is a feature to add images to Forum posts, however only via a link.

If you upload your image to a site such as Imgur and post the link here, we should be able to see that.

You can of course also contact us directly to send us any screenshots and we can take a closer look for you!

You can reach us through our Support Site (https://ubi.li/AHIgv) or Facebook (https://ubi.li/zAHHx) and Twitter (https://ubi.li/eG4wY)

Carnifex928
07-30-2020, 03:14 PM
Here's a photo link of my screenshot:


https://drive.google.com/file/d/12w9q0iAxNA8SIyiEV6kj6_jpkEE8yGHd/view?usp=drivesdk

GKP-239
08-01-2020, 04:50 PM
Hi, I am currently playing far cry new dawn on PC but completed far cry 5 on ps4 and i am having the same issue of not being able to redeem the far cry 5 rewards.

Ubi-Swaggins
08-04-2020, 09:08 AM
Hey Carnifex928,

I am afraid your screenshot requires an access code to view.

@GKP-239 what rewards are you missing?