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View Full Version : Connection issues? Check here!



ubi--unicorn
02-13-2019, 09:31 PM
If you are experiencing issues with your connection, please check out our connectivity troubleshooting guide here (https://support.ubi.com/faqs/000040369/).

We also strongly recommend setting up a static IP for your PC/Console. Instructions on how to do this can be found here (https://support.ubi.com/en-GB/faqs/000025511/Setting-up-a-static-IP-address-for-PS4/).

If you are still experiencing issues, please feel free to create a post (https://forums.ubi.com/showthread.php/1998392-*READ-FIRST-BEFORE-POSTING*-Help-us-help-you!). Please include the error code [if receiving one], your region, and your ISP.

Example: [Error Code] Eastern US, Comcast.


You can also reach out to Ubisoft Support here (http://ubi.li/dzqpu). If reaching out to support via our ticketing system, please include a screenshot of your port forwarding (http://ubi.li/8emda). Please do not post this information to the forums.