View Full Version : Connection issues? Check here!

02-13-2019, 09:28 PM
If you are experiencing issues with your connection, please check out our connectivity troubleshooting guide here.
We also strongly recommend setting up a static IP for your Xbox. Instructions on how to do this can be found here (https://support.ubi.com/en-GB/faqs/000025508/Setting-up-a-static-IP-address-for-Xbox-One/).

If you are still experiencing issues, please feel free to create a post (https://forums.ubi.com/showthread.php/1998388-*READ-FIRST-BEFORE-POSTING*-Help-us-help-you!). Please include the error code [if receiving one], your region, and your ISP.

Example: [Error Code] Eastern US, Comcast.

You can also reach out to Ubisoft Support here (http://ubi.li/dzqpu). If reaching out to support via our ticketing system, please include a screenshot of your port forwarding (http://ubi.li/8emda). Please do not post this information to the forums.