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guest-MQop3Nbg
02-07-2019, 07:08 PM
Hi!
I've bought Just Dance Unlimited (3 months) on the Microsoft Store, but it's not showing on my profile.
The purchase of R96.60 has been deducted from my bank account.
I do have a Ubisoft account.
Please help!
Thanks!

Ubi-RealDude
02-11-2019, 02:13 AM
Hello! Which console are you using? Also, please reach out to Ubisoft Support (https://support.ubi.com/en-US/Cases/New) and they'll do their best to help you find a solution!

drysantoss
03-03-2019, 06:39 AM
Hi Uni

I bought a 1 month pass on PSN and I can not use it. the item does not appear in the list of purchased products, but I received a confirmation email. And when I access my library of purchased games, Just Dance 2014 appears, but when I go to access it, it redirects me to the store to buy . What do I do?

Ubi-RealDude
03-04-2019, 01:54 AM
Hey drysantoss, which Just Dance game are you trying to access JDU with and which console are you playing on? Also, please submit a ticket with Ubisoft Support (https://support.ubi.com/en-US/Cases/New) and they'll do their best to help you find a solution to the problem.