PDA

View Full Version : Game crashes even after file verification and reinstall



Husky5505
02-01-2019, 05:07 PM
Hello,
I am having trouble with launching the Anno 1800 beta release game. It crashes at startup. I have already tried to verify the files which found some corrupt files on the first try of the verification process. I proceeded to run the game afterwards and discovered that it still crashes. I then proceeded to run it as an administrator and it still continued to crash. I have also tried to reinstall the game but it still continues to crash at startup.

I have tried to edit the engine.ini file with the configurations shown in this thread:
https://forums.ubi.com/showthread.php/1986367-Game-crashes-on-startup-Ryzen-2600-1070Ti?p=13912396&viewfull=1&fbclid=IwAR0PZE7A6V3FRx7cB5syJfMggnQmy5pbhea2bE_uQ f07JLBVioUMCEjwzl8#post13912396

The only difference that I have made to this configuration was to change the resolution to 1280x1024. After all this I am starting to think that my computer might not be able to handle this game and I was wondering if anyone agrees. The specs are listed below:

Intel q6600 processor
ATI Radeon HD 5770 1GB VRAM
8 GB ddr2 RAM
OS Windows 7 64 bit

I would like to thank you all for any assistance in advance.
Have a nice day.

UbiMorning
02-01-2019, 06:07 PM
Hi Husky5505! I checked your CPU against the minimum requirements (https://support.ubi.com/en-GB/faqs/000040424/System-requirements-for-the-Anno-1800-Closed-Beta/) for the closed beta, and your CPU does not quite meet the minimum requirements. I apologize for any inconvenience.
The most I can suggest in this situation are these PC steps (https://support.ubi.com/en-us/faqs/000025947) to see if it may help. Otherwise, your PC ultimately doesn't meet the requirements.

Husky5505
02-01-2019, 08:13 PM
Hello,
thank you for your reply. Even though my system does not meet minimum requirements, it seems that it somehow started working after I have installed the latest update for Anno 1800.

UbiMorning
02-01-2019, 10:16 PM
Thanks for the update!