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xSpaceTime
01-05-2019, 10:13 PM
Hello Ubisoft Team and Users,

my friends and I were trying the heads up! trophy on PS4 for a long time and the trophy won’t appear. We tried it in every single mode where kills from above are possible. Each one of us did way more kills from above than 25 and no one of us earned the trophy. It seems that the last trophy were earned on the 20th December, right before the event started. Is this the reason? Because of the event the heads up trophy is buggy now? Please can someone tell us if this will be fixed right after the event or will it be fixed in general? We really want to earn the Platin trophy and some of us buyed the Matching Fire DLC because of the 100%. Would be nice if we can still get Platin!!

Thanks a lot!

Chris

PS: sorry for my bad English, I’m from Germany! 😅

Ubiflowessence
01-05-2019, 10:49 PM
Thank you for sharing this!

Please forward this to support as well - https://ubi.li/7tmcu

This should help us look into the issue and help you there!

xSpaceTime
01-05-2019, 10:57 PM
Thank you for sharing this!

Please forward this to support as well - https://ubi.li/7tmcu

This should help us look into the issue and help you there!

How can I contact someone there or write to someone? Seems like a big FAQ but it doesn’t help me out. I really would like to cantact the support as well.

Ubiflowessence
01-05-2019, 11:01 PM
At the bottom of the page it should contact customer support.

It should take you to this page here - https://support.ubi.com/en-US/Cases/New

Hope this helps!

xSpaceTime
01-05-2019, 11:13 PM
At the bottom of the page it should contact customer support.

It should take you to this page here - https://support.ubi.com/en-US/Cases/New

Hope this helps!

“While we do not have the ability to force unlock achievements or trophies on first party accounts we can provide the following suggestions”

lol? So I can’t write to someone, they want me to sync my trophies.

Can someone share my text from above with them?^^

WESERPOWER33
01-06-2019, 09:37 AM
Hello Ubisoft

We have Same problem here, no trophy after way more than 25 kills from above

xSpaceTime
01-06-2019, 05:01 PM
Ok, finally managed to send a message to the customer support and to inform them about the issue. Hopefully it helps!

zaraki1991
01-07-2019, 05:33 PM
hello i heave the same problem i have killd more then 25 heroes but the trophy did not come have anyone an idea why
thanks

patrahn
01-07-2019, 07:46 PM
Same problem here !
It has to be the event because this trophy was last earned when the event started.

Some Info from UBI would be nice.

xSpaceTime
01-08-2019, 06:04 PM
Any news by chance from Ubisoft or someone who has earned the trophy now?
So far no response from Ubi Support.
And it seems there are even more Player influenced by the trophy bug for heads up!

Still a nope for me, after a few days of playing and trying more kills from above. So the Trophy is definitely buggy at the moment.

WESERPOWER33
01-10-2019, 12:49 PM
Hello WESERPOWER33,

Thank you for contacting Ubisoft Support. Glad to encounter a fan of For Honor from Germany.

I see the situation you are in. Yes, the trophy is not one of the easiest and requires some patience, I agree with that.

I checked all the information I can get about that with our development team. Since you are PS4 player, the trophy is for your PSN account.

We do not have visibility on your profile information from our end. I would advise you to contact Play Station support for further assistance.

Even better, if you can get some evidence of completing the kills necessary, provide it, that will it easier.

https://support.playstation.com/s/?language=en_US

Do not hesitate to contact us, if you have more questions.

WESERPOWER33
01-10-2019, 12:54 PM
That's the answer I just received from Ubisoft. What is that answer? That really does not help anyone. How should I prove over 60 kills? make a video of every kill?