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Karitorikii
12-31-2018, 01:20 AM
Every time without fail when attempting Challenge 1-3, as soon as I attack one of the Smashers my game crashes.

I've tried restarting both the game and my switch, and I've even reinstalled the game. Unfortunately none of that solved the issue.

I read from others having the issue that if I attempt the challenge with the starting 3 characters and equip them with the basic weapons it may not crash, but that didn't work either.

So far it's not a huge deal as it only happens with this challenge (although I have yet to finish all the challenges in World 1, or even start World 2), but I would still very much like to accomplish the game 100% and this will eventually be an obstacle to that goal.

UbiGabrinth
01-02-2019, 10:28 PM
If you have a physical copy try taking out the cartridge and reinserting it.

What characters and weapons did you first use? What were you using when you tried after changing them out?

Karitorikii
01-03-2019, 04:07 AM
Sorry forgot to mention that it is in fact a digital copy of the game. I was initially using Mario, Rabbid Luigi, and Luigi with weapons unlocked after finishing Rabbid DK, but I later tested it with the characters you have unlocked in chapter one: Mario, Rabbid Luigi and Rabbid Peach, and even switched all of there weapons to the starter weapons (however they did all have secondary weapons unlocked, so maybe I should reset their skill trees and attempt without secondaries?)

Karitorikii
01-03-2019, 03:29 PM
Update, I tried resetting everybody's skills back to zero and reattempting the challenge, but the game still crashed as soon as I made an attack on one of the Smashers. Now I am out of ideas, and decently frustrated.

Karitorikii
01-08-2019, 05:46 PM
Any mods/devs have other workarounds? Is anybody looking into this game-breaking glitch? If not, how would I go about actually contacting support so somebody who has the ability to, can fix this issue?

UbiGabrinth
01-08-2019, 10:50 PM
I've been looking into this issue, and I'm not seeing anything conclusive that might provide a cause for the crash. I recommend making sure you've tried the steps in our Switch troubleshooting FAQ (https://support.ubi.com/en-GB/faqs/000027477/Basic-Nintendo-Switch-Troubleshooting/). There is a link in that FAQ that will move you to our support website as well.

darlingkay
03-26-2019, 11:14 PM
I also am having this same crash on the digital version. I called nintendo and did a troubleshoot. theres nothing wrong with my console. Was anyone with the digital copy able to do this challenge?

FlynnDrake
04-14-2019, 12:25 AM
I'm having the same crash issue with my physical copy of the game too. Doesn't matter who gets the first shot in: I crash.

FlynnDrake
04-14-2019, 12:41 AM
Using a non-cash attack crashes me.

North.East.West
04-25-2019, 01:50 AM
I found the same problem. Any suggestion to solve this issue?

Froozog
06-04-2019, 02:16 AM
I am having this crashing issue on the digital version.
On latest version of Switch software.
Just full restarted the system.
Reverted to original characters with original equipment.
Attempted to shoot a smasher and the game errors out every time at the moment the attack is about to hit it.

Haven't attempted to re-download the software yet but I'll try that tonight when back on wifi.

Froozog
06-04-2019, 04:33 PM
I have an update on this, sorry but this will involve some spoilers for the challenge to explain.

The issue can be worked around if you move and attack with your second character first.
After this, moving and attacking with Mario did not crash the game and I was able to complete the challenge.

I then went back and tried moving Mario first, as far as I could towards the next character, and then attacking, this caused the crashing issue to occur again.

UbiGabrinth
06-13-2019, 06:19 PM
Thanks for the insight on this! I'll make sure to pass that tip on to players if this comes up again in the future.

GrownUpMess
06-20-2019, 08:57 PM
I moved my second character first, cool that worked but when I attacked after moving it crash again. This is really making me sad because I really enjoy this game and the thought process but, it is starting to turn me away from wanting to play now.

Ubi-Woofer
08-14-2019, 04:15 PM
I moved my second character first, cool that worked but when I attacked after moving it crash again. This is really making me sad because I really enjoy this game and the thought process but, it is starting to turn me away from wanting to play now.

Sorry to hear that you experienced a crash after following the advice of Froozog with regard to using your second character first, GrownUpMess.

If the issue is still ongoing, could you let me know whether a crash occurs if, rather than attacking with your second character, you end your turn early? Are you able to progress beyond that point if you do not attack on that turn, and then play as normal afterward?

Additionally, could you please confirm whether you completed the Nintendo Switch basic troubleshooting steps (https://support.ubi.com/en-GB/faqs/27477/Basic-Nintendo-Switch-Troubleshooting/) previously recommended, and if these improved your experience? An additional step I would recommend, if you were willing to give it a try, would be to test using another Nintendo User on your console, to see if the issue is isolated to your save data / profile.

knovicee
09-04-2019, 09:13 PM
I have completed the basic troubleshooting steps and none of the solutions suggested by users in this forum have worked for me. This is incredibly frustrating. Are you going to make any attempts to fix this issue?

Iriyaa
09-13-2019, 12:09 AM
I think I may have found a solution to this crash. I own the digital version and was getting crashes every time I fired my default weapon at the smashers. You MUST use a non-default weapon when firing at the smashers. You might have to reset the challenge a couple times if you get unlucky with super effects. Hope this helps.

Infern0Viper
09-22-2019, 12:05 PM
Hello everyone!

I have tried various “solutions” mentioned on this tread including some of my own + combinations.
For me it always crashes after the left Smasher is attacked no matter who attacks, who is in your party or your weapon and skill tree.
When using for example fire weapons the Smasher runs around and when it finishes this animation it crashes just like with the regular weapons.

The fix seems to be to attack the right Smasher first, lose the challenge and then restart it.
When it loads up again it can be played normally.


Game: Cartridge
Version: 1.9.589692
Play state: Handheld & Dock

juxliano
09-24-2019, 08:17 PM
I found this thread searching for this problem.

Is there a solution from Ubisoft?

Ubi-Mullac
09-25-2019, 09:02 AM
Have you tried the various troubleshooting in the thread? @juxliano