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View Full Version : Disconnect from Crew 2 servers. HELP



DanijelTheBest
12-20-2018, 02:33 PM
Which is the problem, i can't even start the game, i have been disconnected from Crew 2 servers at the begin of the game..Help please

fox_racing_1987
12-21-2018, 03:47 PM
Me also bro. Did u find an answer??

DanijelTheBest
12-21-2018, 04:26 PM
Noo:( nobody answer to me..

UbiMorning
12-21-2018, 10:35 PM
Hi guys! I know one of you is getting a "Error code: 3_37cf35e0_106" error message. Have you already tried these steps (https://forums.ubi.com/showthread.php/1977091-Connection-issues-Check-here!)?

DanijelTheBest
12-22-2018, 04:25 PM
I tried all these steps, but still nothing..Still get the same error mesage..:(:(

UbiMorning
12-22-2018, 08:17 PM
Awh man. In that case, can you submit a screenshot of your port forwarding steps (https://support.ubi.com/en-US/faqs/000024619) on a ticket (support.ubi.com/Cases/New), and update this thread with your ticket number?

matt_attack_69
03-09-2019, 10:45 PM
Awh man. In that case, can you submit a screenshot of your port forwarding steps (https://support.ubi.com/en-US/faqs/000024619) on a ticket (support.ubi.com/Cases/New), and update this thread with your ticket number?

For any body else with this issue here's the reply I got, I didn't know we had to be network engineers to play a game


I'm sorry you're having issues connecting to The Crew 2 servers!

If you are receiving connection issues, start by testing your network connection with the following steps:

1. Start the PS4 console.
2. Open the [Settings] menu.
3. Select [Network].
4. Select [Test Internet Connection].

If this test shows your connection as NAT type 3 then you most likely have some sort of interference within your connection to the online servers.

Note: You can visit the Sony PS4 manual website for additional details regarding the connection test:
http://manuals.playstation.net/document/en/ps4/settings/nw_test.html

There are three possible NAT types:

- NAT Type 1 has no restrictions and will be able to connect with any other players.
- NAT Type 2 will have some restrictions and will be unable to communicate or play with users with a strict NAT.
- NAT Type 3 may not be able to join or communicate in certain game sessions. Average matchmaking wait times will be affected.

If your NAT type is Type 2 or Type 3, please try the steps below:

1. Restart your network hardware. Turn off your PS4, modem and router and wait 15 - 30 seconds.
2. Fully power up your modem.
3. Fully power up your router.
4. Turn on your PS4 and test the network connection again.

If you still have trouble then you may have a firewall interfering with your connection. Please configure the following network ports and enable UPnP through your router.

PlayStation Network Required Ports
UDP: 3478, 3479, 3658, 4646
TCP: 80, 443, 1935, 3478, 3479, 3480

The Crew
UDP: 10000, 10001, 10002, 10003

Directions for configuring network ports are specific to the software and hardware being used, and can be found by visiting the manufacturer's website.
Please visit https://support.ubi.com/en-US/faqs/000024619 for more information.

If this does not solve your problem, try placing your PlayStation 4 in the DMZ of the router or establishing a direct connection to your modem and retry.

If you need further assistance, please update your support ticket #08174618 with the following images:
-Your port forwarding / virtual servers configuration, which will allow us to view the ports and your network IP.
-Your device's network configuration, showing the Manual (Static) IP you are using.

Please let us know the outcome of these solutions!

UbiMorning
03-09-2019, 11:51 PM
Hey matt_attack_69. As the agent stated, we do have steps to help guide your through port forwarding here (https://support.ubi.com/en-US/faqs/000024619). You can also call your ISP and have them forward the ports for you. We are unable to do it for you, as this is something that is changed through your router settings. Once you've finished, you can submit a screenshot of your port forwarding to your ticket for the team to validate it for you.