View Full Version : Secure your account with 2-Step Verification

12-06-2018, 12:40 PM
What is 2-Step Verification?

For those who don’t know, 2-Step Verification (also known as 2 Factor Authentication or 2FA) is an optional system in which you can add an extra layer of security to your account by taking advantage of components that are unique to oneself. This can come in a few forms from an e-mail to text messages or an authenticator app for your smartphone.

When logging into your Ubisoft account you will be asked to provide a unique code that is randomly generated via an application on your phone or sent to your email address. What this means is that should someone ever manage to get hold of your account information and try to access your account with it, they will be asked for this code too and without your phone or access to your email, they’re not going to have it.

We currently provide two options, check below for instructions on how to set it up.

Enabling 2-Step Verification by email (https://forums.ubi.com/showthread.php/1969128-Secure-your-account-with-2-Step-Verification?p=13826773&viewfull=1#post13826773)

Enabling 2-Step Verification via an app (https://forums.ubi.com/showthread.php/1969128-Secure-your-account-with-2-Step-Verification?p=13826774&viewfull=1#post13826774)

How do I disable 2-Step Verification? (https://forums.ubi.com/showthread.php/1969128-Secure-your-account-with-2-Step-Verification?p=13826775&viewfull=1#post13826775)

12-06-2018, 12:40 PM
Go to the UBISOFT ACCOUNT WEBSITE (https://account.ubisoft.com/), log in with your account details and navigate to Security Settings. Once there, click on Activate 2-Step Verification.


Now you can choose if you would like to set up the 2-Step Verification for your email account or SET UP THE 2-STEP VERIFICATION ON A MOBILE (https://forums.ubi.com/showthread.php/1969128-Secure-your-account-with-2-Step-Verification?p=13826774&viewfull=1#post13826774) DEVICE. To continue with the email process, select the Email option and click on Choose.


This will send a verification code to the email address currently associated with your Ubisoft account. You will then be prompted to enter it:


Please check your email inbox to locate the code. The email should look something like this:


Once you have entered the code and pressed Submit you should be informed that the 2-Step Verification was successfully activated. Please be aware that you may be automatically logged out of your account once you finish setting up 2-Step Verification.


When you next log in to your account, you will be prompted to enter a verification code that will have been sent to you once you attempt to log in:


12-06-2018, 12:41 PM
If you’d like to enable 2-Step Verification through an app you can follow the instructions below:

Go to the Ubisoft Account website (http://account.ubisoft.com/), log in with your account details and navigate to Security Settings. Click on Activate 2-Step Verification. This will be send an email to the email currently associated with your Ubisoft account.


Follow the steps in the email.


Click on the Get Started button.


Download the Google Authenticator app for your smartphone. Please note that Google Authenticator only available on iOS (https://itunes.apple.com/us/app/google-authenticator/id388497605?mt=8) and Android. (https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2)


After downloading the Google Authenticator, open it and select Set up account from the option menu and chose your preferred method.


After setting up your device, enter the code generated by the app to complete the synchronisation.


Take note of your recovery codes and click Finish. These codes will be used should your authenticator desynchronise or should you lose your phone and need to re-download the app.


Confirm that your 2-Step Verification is enabled.


12-06-2018, 12:42 PM
You can deactivate 2-Step Verification by clicking this link (http://account.ubisoft.com/security-settings) or by clicking the Manage button in the Uplay PC client under Account Information.


Once you have logged in, select Deactivate Two-Step Verification.


You will be asked to confirm if you wish to disable 2-Step Verification. Select Yes.


2-Step Verification will now be deactivated.

If you have any issue deactivating two-step verification, feel free to contact us! (https://support.ubi.com)