PDA

View Full Version : Game Crashes At Preparing Content



Po0wie
11-01-2018, 08:53 PM
Hi, i'm getting crashes every time when the game try to connect rainbow six servers. I did almost everything i can do. Reinstalled windows, drivers, game, uplay, battleye, I did bios update...
I think there is nothing i can do anymore... So, whats the problem? Can someone help me?

LilKorai
11-02-2018, 06:38 AM
I have the same problem too And im Waiting like 5 days

Ubi-Redbeard
11-02-2018, 12:20 PM
Hey,

Can you please create a case on the support website (https://support.ubi.com/en-gb/) so we can look into this for you?

Thanks

Po0wie
11-03-2018, 06:32 PM
I'm still waiting for an update... It's been 4 days ://// created a case 2 days ago...
Ticket: 07288085

Ubi-Baron
11-04-2018, 11:07 AM
We aim to respond to cases within 48 hours, but this can be extended if there's a high number of contacts or if we need to investigate the case.

The Support Team will be back in contact with you as soon as they have an update.

Captain.Pikachu
11-20-2018, 07:56 AM
I'm still waiting for an update... It's been 4 days ://// created a case 2 days ago...
Ticket: 07288085

Hi, did u get it fixed? I have this issue and Iíve tried all methods I could find on internet but none worked

Ubi-Swaggins
11-20-2018, 12:19 PM
Hey Captain.Pikachu,

Can you create a ticket on the support website (https://support.ubi.com/en-GB/) so we can investigate this further for you?

Cheers,

Captain.Pikachu
11-20-2018, 01:04 PM
Hey Captain.Pikachu,

Can you create a ticket on the support website (https://support.ubi.com/en-GB/) so we can investigate this further for you?

Cheers,

created a week ago, still cant get it fixed. No.07333721

UbiMorning
11-30-2018, 10:19 PM
Hi Captain.Pikachu! I was able to see your ticket. It appears an agent has responded to your ticket. They would like to see your Uplay PC Log files (https://support.ubi.com/zh-CN/faqs/000033010/). Please update your ticket with those files.