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f0xtar
10-18-2018, 10:57 PM
After several seconds of just waiting for the spinning circle to stop it only shows an error saying “Unable to reach Ubisoft Network”, any suggestions?

madclaw89
10-19-2018, 12:07 AM
same

mazzoutlaw
10-19-2018, 03:24 AM
Myself as well. On Switch version.

Naughty_Scotty
10-19-2018, 03:57 AM
Same problem, also Switch.

brong-geti
10-19-2018, 04:54 AM
Same issue here on the Switch version. Spinning circle then “Unable to reach Ubisoft Network” hope it gets fixed soon

Striker6672007
10-19-2018, 07:32 AM
Same also on Switch.

UbiMatcha
10-19-2018, 09:15 AM
Hey Pilots!
I'm sorry to hear that, would you be able to provide a screenshot of this error message?
Please also try some console troubleshooting (https://support.ubi.com/en-GB/faqs/000027477/Basic-Nintendo-Switch-Troubleshooting/) and let me know how you get on!

mazzoutlaw
10-19-2018, 12:06 PM
Here's the error. I have removed my info for the screenshot, but the error is visiable. Appears after minutes of the connecting "circle" spinning.

http://i1358.photobucket.com/albums/q777/hpludford/IMG_20181019_073927_zpsslhugnev.jpg (http://s1358.photobucket.com/user/hpludford/media/IMG_20181019_073927_zpsslhugnev.jpg.html)

IceV2
10-19-2018, 01:21 PM
I'm getting the same error message on my Switch.

Thank you for the screenshot mazzoutlaw.

NewSammyChan
10-19-2018, 01:56 PM
Same here with me

Issues is there is no external way to link accounts either

NewSammyChan
10-19-2018, 01:57 PM
Happening on multiple wifi networks

Troubleshooting as per instructions completed.

drunkyarddawg
10-19-2018, 02:01 PM
Same for me on switch. Tried about 4pm CST then 10 PM CST and again this morning

AndriFortes
10-19-2018, 04:19 PM
I have the same problem, also on Switch.

Zackri
10-19-2018, 05:18 PM
Me as well. Tried on multiple ISPs, wifis, and a wired connection.

DR3HX
10-19-2018, 06:19 PM
Same exact problem. Tried multiple times and different days still not letting me connect my ubisoft account on the switch. Please fix :(

drunkyarddawg
10-19-2018, 10:03 PM
Mind just randomly worked. Only thing I did was switch from a 5g wifi to a 2.4g but that was last night almost 24 hours ago.

Ubi-Baron
10-20-2018, 02:06 PM
If you guys are still unable to connect, can you let us know where you're located? Just the country or state.

Striker6672007
10-20-2018, 09:05 PM
I was wired when trying, sometime yesterday very early I was using the game handheld(wirelessly) and connected. Haven't noticed issues since(wired or wireless) . Seems fixed; for me anyway.

Thanks.

Ubi-Baron
10-21-2018, 02:22 PM
Excellent, glad to hear that Striker6672007

Kalle-Mikael
10-25-2018, 05:09 PM
finland

Ubi-Redbeard
10-29-2018, 10:14 AM
Are you guys still experiencing this issue?

XprestoneX
10-29-2018, 09:52 PM
Ontario Canada

Ubi-Woofer
10-11-2019, 04:24 PM
Hello all,

There have been several updates to Starlink since the last post in this thread, and I'd just like to confirm - is the issue resolved for you all?

Does this error still occur, whether playing on Nintendo Switch, or any other platform? Thank you!

KseniyaFrolova
03-24-2020, 07:40 AM
Have a same problem

Ubi-Raziel
05-08-2020, 07:20 PM
Have a same problem

Hey, I'm sorry for the delay.

Can you please confirm if this issue is still affecting you? It was thought to be resolved a long time ago so I'm thinking you perhaps tried to log in during a server maintenance / degradation.